QA Specialist (London) _ CoMo _ Spanish

Atain; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Atain in the United Kingdom is seeking a Moderation Quality Assurance Specialist to join the Global E-Commerce Governance and Experience (GNE) Moderation Team. You will analyze moderation quality, assess BPO-delivered decisions, and uncover root causes to drive action plans.

The role requires 3+ years in e-commerce safety and quality analysis, plus strong English communication and stakeholder collaboration. You will work with cross-functional teams to improve policies and moderation outcomes.

Qualifications

• Bachelor's degree or above in a relevant field.
• 3+ years in e-commerce safety and quality analysis.
• Experience in content moderation, QA, or trust/safety operations.
• Experience with BPO teams preferred.
• Fluency in English; additional European languages a plus.
• Strong written/verbal communication and cross-functional coordination.

Responsibilities

• Review and analyze sellers, products, content and IPR for policy compliance.
• Perform daily quality assessments of moderation decisions across content categories.
• Identify patterns and trends in content violations via data analysis.
• Evaluate accuracy of moderation by BPO teams or machine moderation.
• Develop and implement quality metrics and KPIs.
• Collaborate with local operations and policy teams on updates.
• Prepare detailed quality reports for management review.
• Lead calibration sessions with BPO teams for consistent policy application.
• Conduct RCA for critical moderation issues and propose action plans.
• Track effectiveness of corrective actions and maintain case studies.

Skills

Content Review

Quality Assurance

Data Analysis

Root Cause Analysis

Stakeholder Management

English Fluency

Education

Bachelor's degree or above

Tools

Excel

SQL basics

PowerPoint

Job description

We are seeking a Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators . The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience . We are looking for Moderation Quality Assurance Specialist role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide indepth RCA for critical issues as well as the implementation of effective action plans .

Key Responsibilities:

• Content Review & Analysis
• Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies
• Perform daily quality assessments of moderation decisions across multiple content categories
• Identify patterns and trends in content violations through systematic data analysis
• Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation
• Quality Assurance & Process Improvement
• Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed
• Participate in the development of quality inspection standards and continuously optimise the processes and platform
• Conduct root cause data analysis and provide insights and key actions to improve processes
• Develop and implement quality metrics and KPIs to measure moderation effectiveness
• Enhance moderation policy and work closely with local operations and policy teams
• Provide recommendations for policy updates based on content review findings
• Ensure adherence to regional regulatory requirements and platform standards
• Stakeholder Management & Reporting
• Prepare detailed quality reports and analysis for management review
• Collaborate with cross-functional teams
• Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies
• Root Cause Analysis & Action Planning
• Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps
• Develop and implement effective action plans to address identified quality issues
• Track and monitor the effectiveness of implemented corrective actions
• Create case studies and learning materials based on quality analysis findings

Qualifications:

Education & Experience

• Bachelor's degree or above
• Minimum 3 years of hands on and in-depth experience in e-commerce safety and quality analysis is a must
• Proven experience in content moderation, quality assurance, or trust and safety operations
• Experience working with BPO teams preferred
• Language & Communication Skills
• Fluency in English is a must. Knowledge in another European languages is a plus.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects
• Strong written and verbal communication skills for reporting and stakeholder management
• Technical & Analytical Skills
• Ability to digest large data sets/policies in a cohesive and actionable manner
• Familiarity with office software such as Excel, Word, Power point, etc.
• Strong analytical skills with experience in data analysis and reporting
• Basic understanding of SQL or data visualization tools is a plus

Atain (previously known as IGT Solutions) provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.