EMEA Moderation Quality Assurance Analyst

Sailglobal; Greater London; On-site; GBP 38,000 - 56,000; Full time

Job summary

TikTok London is seeking a Moderation Quality Assurance Specialist for a fixed-term contract to ensure safe, compliant marketplace content. The role focuses on analyzing moderation quality, evaluating BPO-delivered reviews, and providing RCA and action plans to improve processes.

You will review sellers, products, content and IP to ensure policy compliance, develop KPIs, and collaborate with local operations and policy teams.

Qualifications

• Bachelor's degree or above; minimum 3 years in e-commerce safety/quality analysis
• Fluency in English is required; other European languages a plus
• Strong communication and reporting skills across cross-functional teams

Responsibilities

• Conduct comprehensive review of sellers, products, content and IP rights to ensure compliance
• Perform daily quality assessments of moderation decisions
• Identify patterns in violations through data analysis
• Calibrate moderation decisions with BPO teams and machine moderation
• Develop quality metrics and KPIs to measure effectiveness
• Prepare detailed quality reports for management review
• Conduct RCA for critical moderation issues and develop action plans

Skills

English fluency

Analytical thinking

Cross-functional coordination

Data analysis

Excel

Education

Bachelor's degree

Tools

SQL

Data visualization tools

Job description

TikTok London is seeking a Moderation Quality Assurance Specialist for a fixed-term contract to ensure safe, compliant marketplace content. The role focuses on analyzing moderation quality, evaluating BPO-delivered reviews, and providing RCA and action plans to improve processes.

You will review sellers, products, content and IP to ensure policy compliance, develop KPIs, and collaborate with local operations and policy teams.