Global Moderation Quality Assurance Lead

Atain; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Atain in the United Kingdom is seeking a Moderation Quality Assurance Specialist to join the Global E-Commerce Governance and Experience (GNE) Moderation Team. You will analyze moderation quality, assess BPO-delivered decisions, and uncover root causes to drive action plans.

The role requires 3+ years in e-commerce safety and quality analysis, plus strong English communication and stakeholder collaboration. You will work with cross-functional teams to improve policies and moderation outcomes.

Qualifications

• Bachelor's degree or above in a relevant field.
• 3+ years in e-commerce safety and quality analysis.
• Experience in content moderation, QA, or trust/safety operations.
• Experience with BPO teams preferred.
• Fluency in English; additional European languages a plus.
• Strong written/verbal communication and cross-functional coordination.

Responsibilities

• Review and analyze sellers, products, content and IPR for policy compliance.
• Perform daily quality assessments of moderation decisions across content categories.
• Identify patterns and trends in content violations via data analysis.
• Evaluate accuracy of moderation by BPO teams or machine moderation.
• Develop and implement quality metrics and KPIs.
• Collaborate with local operations and policy teams on updates.
• Prepare detailed quality reports for management review.
• Lead calibration sessions with BPO teams for consistent policy application.
• Conduct RCA for critical moderation issues and propose action plans.
• Track effectiveness of corrective actions and maintain case studies.

Skills

Content Review

Quality Assurance

Data Analysis

Root Cause Analysis

Stakeholder Management

English Fluency

Education

Bachelor's degree or above

Tools

Excel

SQL basics

PowerPoint

Job description

Atain in the United Kingdom is seeking a Moderation Quality Assurance Specialist to join the Global E-Commerce Governance and Experience (GNE) Moderation Team. You will analyze moderation quality, assess BPO-delivered decisions, and uncover root causes to drive action plans.

The role requires 3+ years in e-commerce safety and quality analysis, plus strong English communication and stakeholder collaboration. You will work with cross-functional teams to improve policies and moderation outcomes.