Mobile Store Advisor: Customer Experience & Growth

Threeuk; Dundee; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Bonus scheme

Health & well-being

Learning & development

Job summary

Vodafone Three in Dundee is seeking a Retail Customer Advisor to help customers in-store with mobile and network needs, delivering exceptional service and contributing to team sales targets.

Full training provided; no prior product knowledge required. 24 hours across 4 days per week, including weekends on a rotation basis. The role offers £13.72 per hour with a 15% monthly bonus based on store performance.

Qualifications

• Customer-focused mindset with a passion for service.
• Ambition and drive to learn; full training provided.
• Able to understand customer needs and explain technology clearly.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Tailor and promote innovative products and services.
• Drive sales and meet personal and store KPIs.
• Provide personalised solutions for general mobile or network inquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Vodafone Three in Dundee is seeking a Retail Customer Advisor to help customers in-store with mobile and network needs, delivering exceptional service and contributing to team sales targets.

Full training provided; no prior product knowledge required. 24 hours across 4 days per week, including weekends on a rotation basis. The role offers £13.72 per hour with a 15% monthly bonus based on store performance.