Part-Time Mobile Tech & Service Advisor

Three UK; City of Edinburgh; On-site; GBP 8,500 - 11,000; Part time

Benefits offered by this job

Great pay

Bonuses

Time off

Discounts

Vouchers

Pension plan

Learning & development

Job summary

VodafoneThree is hiring a Retail Customer Advisor for Edinburgh St James on a 12-hour, part-time contract. You’ll work over 2–3 days per week, including weekends, at Unit 20, Level 1, with £13.72 per hour and a 15% on-target bonus paid monthly based on store performance.

Join a team focused on delivering outstanding customer service and helping customers get the most from our products and services. You’ll be encouraged to contribute to a friendly, inclusive store environment and participate in

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Skills

Customer engagement

Service excellence

Performance mindset

Solution-oriented

Customer focus

Team collaboration

Problem solving

Job description

VodafoneThree is hiring a Retail Customer Advisor for Edinburgh St James on a 12-hour, part-time contract. You’ll work over 2–3 days per week, including weekends, at Unit 20, Level 1, with £13.72 per hour and a 15% on-target bonus paid monthly based on store performance.

Join a team focused on delivering outstanding customer service and helping customers get the most from our products and services. You’ll be encouraged to contribute to a friendly, inclusive store environment and participate in