Mobile Phone Technician

U Break We Fix IT; Hereford; On-site; GBP 20,000 - 30,000; Full time

Job summary

U Break We Fix IT in Hereford is looking for a skilled technician to diagnose and repair smart gadgets, such as phones and other electronics. The ideal candidate should possess experience in handling software issues and hardware repairs, including replacements of various parts like LCD screens and charging ports.

This role also requires strong customer service skills as you will interact with customers, assist in sales opportunities, and contribute positively to branch performance. A background in radio or consumer electronics is preferred.

Qualifications

• Previous experience in a similar position preferred.

Responsibilities

• Understand how smart gadgets work and repair faults.
• Proficiently operate computers to fix software or system issues.
• Replace and repair phone parts like LCD touchscreen and camera.
• Fix basic motherboard problems with good soldering skills.
• Deliver exceptional customer service and build loyalty.

Skills

Diagnostic skills

Soldering skills

Customer service

Sales skills

Job description

Responsibilities

• Understand how smart gadgets work and diagnose, test faults and repair – preferred background in radio or consumer electronics.
• Proficiently operate computers to fix software or system issues, recover, downgrade or upgrade the OS, and unlock phones.
• Replace and repair phone parts such as LCD touchscreen, camera, earpiece, charging port, mic, etc.
• Fix basic motherboard problems; possess good soldering skills for chip and parts soldering.
• Commit to the job, learn quickly, work hard, and be able to work independently and in a team.
• Greet visitors to the store, serve customers, and actively take advantage of all sales opportunities, including up‑selling and cross‑selling where appropriate.
• Deliver exceptional customer service and build customer loyalty at all times.
• Collect information for purchasing new products.
• Perform other duties as assigned to improve branch performance.

Qualifications and Experience

It is preferable if you have previous experience in a similar position.