Mobile Patrol Officer

Horizon Parking; Luton; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company car

Annual Bonus Scheme

Salary Sacrifice Pension scheme

Statutory Sick Pay

Birthday holiday week

Job summary

Horizon Parking Ltd is seeking a reliable Mobile Patrol Officer in Luton and its surrounding areas. The role covers 40 hours per week across five days, with some weekend work required. A valid UK driving licence and the ability to read number plates from 20 metres are essential to meet UK standards.

You will patrol car parks, issue notices when needed, and ensure high standards of customer service and safety. A company car is provided along with a bonus scheme and additional benefits.

Qualifications

• Full UK driving licence is required.
• Good verbal and listening communication skills.
• Basic IT, literacy and numeracy skills.
• Pro‑active and self‑motivated.
• Management of own timekeeping and attendance.
• Understanding of customer needs and service delivery.
• Respect for the diversity of customers and colleagues.

Responsibilities

• Travel to and from allocated sites within visit cycles as required.
• Patrol and monitor car parks, keeping them tidy and secure.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices in line with signage and terms.
• Restock machines with tickets and report faults; perform minor repairs.
• Replenish consumables and maintain kiosks for payments and validation.
• Improve accessibility for all site users and manage facility abuse.
• Provide excellent customer service and assist customers as needed.
• Follow health and safety policies and safe working practices.
• Carry out any other tasks and instructions as required.

Skills

Full UK Driving Licence

Verbal communication

Proactive mindset

Timekeeping

Customer service

Job description

Luton, Bedfordshire Up to £13.10 per hour

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

What are we looking for?

– A reliable and trustworthy Mobile Patrol Officer, to work in Luton & its surrounding areas.

– 40 hours per week, spread out over any 5 days of the week (will include some weekend working)

– A qualified driver who must be able to meet the Highway Code eyesight test requirements. Candidates must be able to read a vehicle number plate from a distance of 20 metres (65 feet) in good daylight, as stipulated by UK legislation. This is to ensure that all our drivers can perform their duties safely and in compliance with legal standards.

What’s in it for you?

– £13.10 per hour

– Company car

– Annual Bonus Scheme.

– Salary Sacrifice Pension scheme.

– Statutory Sick Pay.

– Additional 1 day’s holiday for your birthday week.

– Mental Health and Well Being Programmes (EAP).

– Cycle to Work scheme.

– Enhanced paternity leave.

– Employee of the Month Awards.

– Internal monthly lottery.

– Regular ad-hoc monetary recognition.

– Paid DBS application.

– Access to free online training.

What will we expect in return?

• Travel to and from allocated sites within visit cycles provided, and/or as required.
• Patrol and monitor car parks, ensuring the car park is tidy and clean at all times.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as and when required, in line with the contraventions set out in the terms and conditions signage within the car park.
• Restock machines with tickets, undertake minor repairs and maintenance of machines and report any faults to the Line Manager.
• Perform preventative maintenance and replenishment of consumables within payment and validation kiosks.
• Improve accessibility for all site users.
• Management of abuse of parking facilities.
• Provide excellent customer services and assist customers as and when required.
• Carry out duties in line with company health and safety policies and follow safe working practices.
• Carry out any other tasks and instructions as and when required.

What do we need from you?

• Have a full UK Driving licence.
• Good verbal and listening communications skills.
• Basic IT, literacy and numeracy skills.
• Pro‑active and self‑motivated.
• Management of own timekeeping and attendance.
• A good understanding of role and requirements of our customers.
• A sensitive and practical approach to enforcement at site.
• An understanding of the diversity of our customers and colleagues.