MIS Senior Operational Support Officer

Ceredigion County Council; Aberaeron; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension with 14.6% employer contrib.

Flexible working

Enhanced family benefits

Lifestyle savings

Health & wellbeing programs

Job summary

Ceredigion County Council is seeking a MIS Senior Operational Support Officer to join the Schools and Culture service in Aberaeron. You will manage learner information in MIS and e-portfolio systems, support teaching staff, and help promote courses via social media and the HCT website.

The role requires strong organisation, superb communication, and good numeracy. Welsh fluency on appointment is required, with flexible working and benefits on offer.

Qualifications

• Excellent communication and numeracy skills.
• Strong ICT experience with modern software/tools.
• Professional yet approachable manner; able to work under pressure.

Responsibilities

• Liaise with awarding organisations and enter learner information into MIS and e-portfolio systems.
• Provide operational support to management and teaching staff.
• Create social media posts and promotional materials from information provided.
• Manage the HCT website and related communications.

Skills

Communication

Numeracy

ICT proficiency

Organisational skills

Tools

MIS systems

E-portfolio platforms

Job description

We are looking to recruit a MIS Senior Operational Support Officer to join our Schools and Culture service., You will be the first point of contact for any queries relating to learner and administration for courses run by Hyfforddiant Ceredigion Training. You will have responsibility under the line management of the Team Manager for Vocational Learning and Skills for liaison with Awarding Organisations, entry of HCT learner information into management information systems (MIS) and e-portfolio systems. You will provide operational support to management and teaching staff, including creation of social media posts and promotional materials using information provided by colleagues and management of the HCT website., We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role's key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

Are you highly organised, great with people, and confident using technology? We're looking for someone with excellent communication and numeracy skills, strong ICT experience, and a professional yet approachable manner. In this role, you'll communicate effectively with members of the public and partner organisations, both in person and over the phone. You will use your problem-solving skills to gather and interpret information, applying a methodical approach with great attention to detail. You will need to manage your time and priorities to meet deadlines in a fast-paced environment. We need someone who can work flexibly-whether independently or as part of a team-to adapt to the changing needs of our service. If you're friendly, organised, and ready to make a difference, we'd love to hear from you!

Due to the requirements of the role the successful candidate must have a level of Welsh fluency on appointment. Please see the person specification for the further details.

In exchange for your skills and commitment we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, pension scheme with 14.6% employer contribution, enhanced family benefits, lifestyle savings and employee health and wellbeing packages.