MIS Senior Operational Support Officer

Cyngor Sir Ceredigion County Council; Aberystwyth; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Pension with 14.6% employer contrib

Enhanced family benefits

Lifestyle savings

Health and wellbeing packages

Job summary

Cyngor Sir Ceredigion County Council's Schools and Culture service is recruiting a MIS Senior Operational Support Officer in Aberystwyth. You will be the first point of contact for learner and administration queries for Hyfforddiant Ceredigion Training, and you will enter learner information into MIS and e-portfolio systems, while supporting management and teaching staff.

The role requires strong organisation, excellent communication and numeracy skills, and proficient ICT use.

Qualifications

• Excellent communication and numeracy skills with strong ICT experience.
• Organised, methodical and able to meet deadlines in a fast-paced environment.
• Welsh fluency on appointment and ability to liaise with partner organisations.

Responsibilities

• Enter HCT learner information into MIS and e-portfolio systems.
• Provide operational support to management and teaching staff.
• Create social media posts and promotional materials using information provided.
• Manage the HCT website and liaise with Awarding Organisations.

Skills

Organisation

Communication

Numeracy

ICT experience

Problem solving

Time management

Tools

MIS systems

e-portfolio platforms

Job description

MIS Senior Operational Support OfficerClosing date: 14/10/2026Reference: REQ10689737 hours / Temporary27,274 - 28,608 *Aberystwyth*All salary values are pro-rata.About the roleWe are looking to recruit a MIS Senior Operational Support Officer to join our Schools and Culture service.About the roleYou will be the first point of contact for any queries relating to learner and administration for courses run by Hyfforddiant Ceredigion Training. You will have responsibility under the line management of the Team Manager for Vocational Learning and Skills for liaison with Awarding Organisations, entry of HCT learner information into management information systems (MIS) and e-portfolio systems. You will provide operational support to management and teaching staff, including creation of social media posts and promotional materials using information provided by colleagues and management of the HCT website.About the candidateAre you highly organised, great with people, and confident using technology? We’re looking for someone with excellent communication and numeracy skills, strong ICT experience, and a professional yet approachable manner. In this role, you’ll communicate effectively with members of the public and partner organisations, both in person and over the phone. You will use your problem-solving skills to gather and interpret information, applying a methodical approach with great attention to detail. You will need to manage your time and priorities to meet deadlines in a fast-paced environment. We need someone who can work flexibly—whether independently or as part of a team—to adapt to the changing needs of our service. If you’re friendly, organised, and ready to make a difference, we’d love to hear from you!Due to the requirements of the role the successful candidate must have a level of Welsh fluency on appointment. Please see the person specification for the further details.Our offer to youWe are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.In exchange for your skills and commitment we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, pension scheme with 14.6% employer contribution, enhanced family benefits, lifestyle savings and employee health and wellbeing packages.More information about our wide-ranging employee benefits can be found here.InterviewsInterview date to be confirmed. Interviews to be held in person at Hyfforddiant Ceredigion Training, Llanbadarn, Aberystwyth.Additional InformationJob Description and Person SpecificationTeam Ceredigion Information PackGet in touchFor further information and an informal discussion regarding this post please contact Karen Bulman on 07967278986 or email [e-mail]: We reserve the right to extend the application closing date.We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.What we offerWork-life balanceLifestyle savings schemeGenerous employer pension schemeCycle to work schemeLearning and developmentWhere you'll workSchools and CultureWe offer appropriate challenge and support to our schools, to help them deliver first class education to all pupils, across the age and ability range. Our primary functions are as follows:School Improvement: Leadership; Support and Challenge, Teaching and Learning; Digital Literacy; Literacy and Numeracy; Welsh in EducationAdditional Learning Needs: Provision for pupils with Additional Learning Needs, Inclusion; Attendance; Educational PsychologyPupil Wellbeing:Counselling; Welfare; Anti-Bullying, Pupil VoiceEducation Governance: Data ; Governor Support, Policy supportSchool AdmissionsCulture: Music Service; Cered; Felinfach Theatre; MuseumInfrastructure and Resources: Planning School Places; Modernisation and Twenty First Century Schools Programme; Buildings; GrantsCatering: Day Centres; Primary Schools; Residential homes.Childcare Unit: Childcare Sufficiency Assessment; Childcare & Play Grant; Childcare Offer; Out of School (After School Clubs and Holiday Playschemes); Day Nursery, Cylch/Playgroup & Childminder business support and staff trainingAberystwythAberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.