MIS Support Technician

Somerset Council; Taunton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

LGPS (Local Government Pension Scheme)

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council in Taunton is seeking an MIS Support Technician to provide day-to-day support for management information systems, CRM platforms and reporting across Connect to Work and Community Learning. You will work closely with the Strategic Data Lead to maintain accurate information, assist users and help improve systems and processes.

In this hybrid role you’ll balance busy workloads, resolve queries and contribute to service improvements, ensuring data integrity and effective information

Qualifications

• Experience supporting business systems, databases, CRM platforms, management information systems or similar systems.
• Strong organisational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience troubleshooting system issues and supporting users.
• Confidence working with data and maintaining accurate records.
• Ability to manage multiple priorities and respond positively to changing requirements.
• A proactive approach to improving systems and processes.

Responsibilities

• Provide first-line support for programme management information systems and CRM platforms.
• Support colleagues with data and system queries, user access requests and troubleshooting activities.
• Assist with day-to-day CRM administration, system configuration, maintenance and testing.
• Help implement system and process changes driven by service developments, reporting requirements and business needs.
• Produce and maintain user guides, process documentation and training materials.
• Monitor data quality and support the continuous improvement of systems and processes.

Skills

IT Support

CRM Platforms

Data Management

Troubleshooting

Training & Documentation

Customer Service

Data Quality

Job description

As an MIS Support Technician, you will provide day-to-day support for management information systems, CRM platforms and reporting processes across Connect to Work, Community Learning and other externally funded programmes. Working closely with the Strategic Data Lead and programme teams, you'll help maintain accurate information, support users, resolve system queries and contribute to the continuous improvement of systems and processes. If you're passionate about systems, data and helping services run effectively, we'd love to hear from you.How You'll Make a Difference In this varied role, you'll help ensure systems remain accurate, efficient and responsive to the needs of services, colleagues and delivery partners.

• Provide first-line support for programme management information systems and CRM platforms.
• Support colleagues with data and system queries, user access requests and troubleshooting activities.
• Assist with day-to-day CRM administration, system configuration, maintenance and testing.
• Help implement system and process changes driven by service developments, reporting requirements and business needs.
• Produce and maintain user guides, process documentation and training materials.
• Monitor data quality and support the continuous improvement of systems and processes.
  Experience supporting business systems, databases, CRM platforms, management information systems or similar systems.
• Strong organisational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience troubleshooting system issues and supporting users.
• Confidence working with data and maintaining accurate records.
• The ability to manage multiple priorities and respond positively to changing requirements.
• A proactive approach to improving systems and processes.
  At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• 25 days' annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.