Business Support Officer

NMWTRA; United Kingdom; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

NMWTRA is seeking a capable administrator to provide essential business support across a hybrid workplace based in Aberystwyth or Newtown. The role covers administrative duties for units and senior managers, acting as the first point of contact for queries and complaints, and managing the IRIS system to meet target response dates.

The position requires experience in fleet management, HR tasks, and strong English communication.

Qualifications

• Experience of minute taking.
• Experience in fleet management.
• Experience working in a fast-paced environment.
• Experience dealing sensitively and diplomatically with queries and complaints by members of the public, contractors and elected members.

Responsibilities

• Provide effective business support to the agency.
• Provide technical support and administration for unit and senior managers.
• Be the first point of contact with WG and the public regarding queries, correspondence and complaints and manage the IRIS system to ensure responses by target dates.
• Oversee fleet management duties.
• Carry out HR duties.

Skills

Minute taking

Fleet management

Query handling

English communication

Education

5 GCSEs, NVQ Level 2 or equivalent

Tools

Microsoft Office

Management database systems

Job description

Duration: Permanent
Location: one of the following office locations; Aberystwyth, Newtown
Hybrid working

CLOSING DATE: 17/09/26

This is an exciting opportunity to join the North and Mid Wales Trunk Road Agent (NMWTRA) and support the management of one of Wales' most important transport networks.

This is an excellent opportunity for someone looking to build a rewarding career in business support, develop new skills, and work in a role where no two days are the same. We offer flexible working arrangements, a positive
team culture, ongoing learning opportunities, and the chance to work on initiatives that make a real difference.

This exiting role varies from day to day and includes some of the following tasks:

• To provide an effective business support to the agency.
• To provide technical support and administration for unit and senior managers
• To be the first point of contact with the WG and the public with regards to any queries, correspondence and complaints and to manage and facilitate efficient and effective responses and managing the IRIS system to ensure queries are responded to by the set target dates
• Fleet management
• HR duties

Who we’re looking for

Job Specific Criteria Essential

The successful candidate will demonstrate the ability to work effectively within a team environment, contributing positively to goals while maintaining clear communication. They will also possess strong self‑management skills, including the ability to prioritise tasks, manage their time efficiently, and work independently when required.

Qualifications and Relevant Training Essential

We're seeking someone who has 5 GCSE's, NVQ Level 2 or equivalent qualification plus relevant experience.

• Experience of minute taking
• Experience in fleet management
• Experience working in a fast‑paced environment
• Experience of dealingsensitivelyand diplomatically with queries and complaints by members of the public,contractorsand elected members

Skills and Specialist Knowledge

Looking for someone who has knowledge of computerised packages i.e. Microsoft and have knowledge of working with management database systems.

The ability to speak English is essential.