MIS Customer Service Administrator

Walsall-College; Walsall; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Up to 29 days annual leave

On-site car parking

Staff training & development

Health & wellbeing initiatives

Cycle to Work scheme

Employee assistance programme

The Hub gym & restaurant access

Job summary

Walsall College is seeking a confident MIS Customer Service Administrator to support the Management Information Services team. You will assist with administrative tasks and data processing to ensure excellent student service across campuses.

The role requires attention to detail, data handling experience, and a commitment to safeguarding and confidentiality in a busy education environment.

Qualifications

• Candidates should have strong customer service experience in a busy environment.
• Proven accuracy with data entry and data handling.
• Ability to manage sensitive information with discretion and integrity.
• Excellent communication skills with students, staff and external partners.

Responsibilities

• Provide flexible, proactive administrative and data processing support to the MIS team.
• Support Customer Advice and Support Centre desks across campuses.
• Ensure timely and accurate data processing to support student services & funding compliance.
• Handle confidential student information in line with data protection standards.
• Contribute to delivering a high level of service to students and colleagues.

Skills

Customer service

Data input accuracy

Attention to detail

Confidentiality

Communication

Education

5 GCSEs including Maths & English

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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MIS Customer Service Administrator

Reference: SEP20260710

Expiry date: 2026-09-18 11:00:00.000

Location: Walsall

Benefits: Please see a detailed list of our benefits within the advert text.

We are currently seeking an experienced Customer Service Administrator to join our Management Information Services team, supporting our commitment to delivering an outstanding student experience.

In this pivotal role, you will provide flexible, proactive, and student-focused administrative and data processing support. You'll play a key part in ensuring that every student receives an excellent service at our Customer Advice and Support Centre desks across campuses and ensure that data processing is timely and accurate.

This role is ideal for someone who has outstanding customer service skills and has an excellent understanding of data compliance standards in line with funding agency rules as well as knowledge of Student Bursaries and the Student Loans (FE & HE).

We’re looking for someone who:

• Has a strong eye for detail and excellent data input skills
• Can handle sensitive student information with accuracy, integrity, and confidentiality
• Is committed to providing a high level of customer service to both students and colleagues
• Works well in a fast-paced, collaborative team environment
• 5 GCSEs at Grade A*-C / 9-4, including Level 2 Maths and English (or equivalent skills)
• Demonstrable experience in data handling, preferably in an education or customer-facing environment

For full specification requirements please refer to the job description.

In return, we offer;

• Enrolment into the West Midlands Pension Fund (LGPS) with generous employer contributions.
• Up to 29 days annual leave, plus generous additional closure and bank holiday days.
• Free on-site car parking.
• Outstanding staff training and team building programme.
• ZEST; the College’s Health & Wellbeing initiative for our staff.
• Staff incentive schemes including Cycle to Work scheme and ‘Best of Walsall’ discounts.
• Simply Health care scheme.
• Employee Assistance Programme.
• Reward and recognition scheme.
• State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery.
• Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.

We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.

Walsall College takes part in the Targeted Retention Incentive (TRI) scheme, a Department for Education initiative that provides financial incentives of up to £6,000 to eligible further education (FE) teachers working in priority subject areas. Eligible teachers must be within the first five years of their FE teaching career and teach specific courses in areas such as construction, chemistry, computing and digital, early years, engineering and manufacturing, maths, and physics.

Payments range from £2,000 to £6,000 depending on teaching hours and the provider’s profile, with higher amounts available for institutions serving greater proportions of disadvantaged learners.

This post may be eligible for the Targeted Retention Incentive, subject to meeting the scheme’s eligibility criteria.

Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. The post that you will be applying for is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.