MIS Customer Service & Data Administrator

Walsall-College; Walsall; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Up to 29 days annual leave

On-site car parking

Staff training & development

Health & wellbeing initiatives

Cycle to Work scheme

Employee assistance programme

The Hub gym & restaurant access

Job summary

Walsall College is seeking a confident MIS Customer Service Administrator to support the Management Information Services team. You will assist with administrative tasks and data processing to ensure excellent student service across campuses.

The role requires attention to detail, data handling experience, and a commitment to safeguarding and confidentiality in a busy education environment.

Qualifications

• Candidates should have strong customer service experience in a busy environment.
• Proven accuracy with data entry and data handling.
• Ability to manage sensitive information with discretion and integrity.
• Excellent communication skills with students, staff and external partners.

Responsibilities

• Provide flexible, proactive administrative and data processing support to the MIS team.
• Support Customer Advice and Support Centre desks across campuses.
• Ensure timely and accurate data processing to support student services & funding compliance.
• Handle confidential student information in line with data protection standards.
• Contribute to delivering a high level of service to students and colleagues.

Skills

Customer service

Data input accuracy

Attention to detail

Confidentiality

Communication

Education

5 GCSEs including Maths & English

Job description

Walsall College is seeking a confident MIS Customer Service Administrator to support the Management Information Services team. You will assist with administrative tasks and data processing to ensure excellent student service across campuses.

The role requires attention to detail, data handling experience, and a commitment to safeguarding and confidentiality in a busy education environment.