Student Services Office Manager

Abingdon and Witney College; Abingdon; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Generous pension scheme

Holiday schemes with Christmas closure

Continued professional development

Flexible working options

Cycle/Tech scheme

Corporate gym membership

Job summary

Abingdon and Witney College is seeking an experienced and motivated Student Services Office Manager to support the Student Services department and drive its continued success. You will lead with the Head of Department, building strong relationships across the college and delivering outstanding customer experiences.

You will oversee bursary and financial support processes, champion efficient policies, and foster staff wellbeing in a fast-paced environment.

Qualifications

• Level 3 qualification in business/administration or equivalent.
• Level 2+ literacy, numeracy, and IT skills.
• Strong interpersonal skills with students, staff, parents, and employers.
• Ability to work under pressure and meet deadlines.
• Proficient in Windows 10, databases, and spreadsheets.
• Commitment to outstanding customer service.
• Experience in a busy team environment.
• Ability to support staff wellbeing proactively.

Responsibilities

• Oversee student financial support systems, ensuring bursary and financial assistance processes are delivered efficiently, compliantly, and with a strong focus on student support and accessibility.
• Collaborate with the Head of Department and colleagues across the college to build and maintain strong, positive working relationships and deliver excellent service.
• Champion efficient and effective ways of working, ensuring policies, procedures, and service standards consistently deliver an outstanding customer experience.
• Work closely with colleagues to ensure a smooth and responsive student services operation.

Skills

Strong interpersonal skills

Ability to work under pressure

Customer service mindset

Team working experience

Staff wellbeing support

Literacy, numeracy, IT skills

Education

Level 3 qualification in business/administration or equivalent

Tools

Windows 10

Databases

Spreadsheets

Job description

No candidate will meet every single desired qualification / criteria. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Salary: £33,827 - £36,853 per annum

Hours per week: 37

Weeks per Annum: 52

Working pattern: Monday to Thursday 7.5 hours per day, Friday 7 hours per day

Location: Abingdon Campus

Contract type: Permanent

Interview date: Monday 14th Septmeber

We are seeking an experienced and motivated Student Services Office Manager to play a key role in supporting our dynamic Student Services department and contributing to its continued success.

In this pivotal position, you will work closely with the Head of Department and collaborate with colleagues across the college to build and maintain strong, positive working relationships. You will champion efficient and effective ways of working, ensuring that policies, procedures, and service standards consistently deliver an outstanding customer experience.

You will oversee student financial support systems, ensuring bursary and financial assistance processes are delivered efficiently, compliantly, and with a strong focus on student support and accessibility.

We are looking for a flexible, proactive, and customer-focused individual who is passionate about supporting student success. The successful candidate will be a collaborative team player who thrives in a fast-paced and evolving environment, demonstrates strong leadership skills, and is committed to delivering excellent service.

Essential Experience:

• Level 3 qualification in business/administration or equivalent.
• Level 2+ literacy, numeracy, and IT skills.
• Strong interpersonal skills with students, staff, parents, and employers.
• Ability to work under pressure and meet deadlines.
• Proficient in Windows 10, databases, and spreadsheets.
• Commitment to outstanding customer service.
• Experience in a busy team environment.
• Ability to support staff wellbeing proactively.

Desirable Experience:

• Familiarity with a wider range of IT applications.
• Understanding of safeguarding.

Why Work with us:

• Excellent benefits for our employees including generous pension and holiday schemes (with potential Christmas closure days), continued professional development, flexible working options, corporate gym membership, cycle/tech scheme and much more.

*Abingdon and Witney College reserve the right to close all applications before posted closing date.

AWC values diversity and encourages applications from all sections of the community. We are committed to safeguarding and expect all our employees and volunteers to share this commitment. We are exempt from the Rehabilitation of Offenders Act 1974 and all appointments are subject to satisfactory clearances including enhanced DBS checks.

Abingdon and Witney College are committed to safer recruitment practices. In addition to our pre-employment checks, we will conduct an online search. This includes checking Google main results feed as well as the 'News' and 'Images' tab. We will be checking for any publicly available information that suggests the applicant may not be suitable to work with children or young/vulnerable people or content that could potentially damage Abingdon and Witney College's reputation. This may include inappropriate posts, comments or images displaying evidence of offensive or inappropriate behaviour, jokes or language, discriminatory comments, inappropriate photos, drug or alcohol misuse.