MIDAS Service Delivery Lead – Critical Roadway Tech

National Highways; Ipswich; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

National Highways seeks a Senior Service Delivery Manager to own MIDAS operational performance, resilience and continual improvement across a nationwide roadside technology service. You will lead fault, event and problem management while coordinating with design, procurement, asset managers and suppliers to maximise value and ensure safe, reliable journeys.

You will interpret complex IT/OT information, drive data-based improvements, and report performance to executives as part of a dynamic

Qualifications

• Degree in Engineering, Telecommunications, OT, IT or related field.
• ITIL qualification (ITIL 4 or V5) is preferred.
• Experience managing complex IT/OT services in large environments.
• Proven ability to drive measurable service improvements through data.

Responsibilities

• Own operational performance, reliability and continual improvement for MIDAS service.
• Lead fault, event and problem management for roadside technology.
• Collaborate with design, procurement, suppliers and asset teams across the lifecycle.
• Present service performance data to senior stakeholders and executives.

Education

Degree in Engineering/Telecommunications/OT/IT

ITIL qualification (ITIL 4 or V5)

Stakeholder engagement experience

Data-driven service improvement

Job description

National Highways seeks a Senior Service Delivery Manager to own MIDAS operational performance, resilience and continual improvement across a nationwide roadside technology service. You will lead fault, event and problem management while coordinating with design, procurement, asset managers and suppliers to maximise value and ensure safe, reliable journeys.

You will interpret complex IT/OT information, drive data-based improvements, and report performance to executives as part of a dynamic