Microsoft Operations Executive - 12 Month FTC

TN United Kingdom; Marlow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a motivated individual to join their Microsoft Operations Team. This role is perfect for those looking to kick-start their career in a supportive environment that values collaboration and customer service. You will manage requests, liaise with account managers, and assist customers throughout their entire lifecycle with Microsoft agreements. With flexible working options and a commitment to diversity and inclusion, this opportunity offers a pathway to grow your career in the technology sector. If you're passionate about technology and eager to learn, this role is for you!

Qualifications

• Strong written and verbal communication skills are essential.
• Passionate about customer service and technology solutions.

Responsibilities

• Manage the Microsoft Operations inbox and support requests.
• Liaise with Microsoft Account Managers and validate agreements.
• Support customers throughout their lifecycle with contracts.

Skills

Communication Skills

Customer Service

Technology Interest

Attention to Detail

Teamwork

Job description

Microsoft Operations Executive - 12 Month FTC, Marlow

Client: Softcat

Location: Marlow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b92472f8d993

Job Views: 8

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Would you like to kick start your career in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Microsoft Operations Team

The Microsoft Operations Team is part of the newly established Vendor and Cloud Alliance structure. Our team provides operational support to both Corporate and Public Sector customers, assisting them and account managers throughout the entire lifecycle of a Microsoft agreement. We are dedicated and driven, prioritizing customer service and striving to be the best Microsoft Operations team in the industry.

Success. The Softcat Way.

Softcat is a £1 billion+ annual turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure; we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Role Responsibilities:

• Manage the Microsoft Operations inbox, supporting internal and external requests
• Liaise with Microsoft Account Managers, Operations, and Licensing teams
• Set up small to large agreement contracts and validate Microsoft Agreements
• Support customers throughout their entire lifecycle including contracts, agreement setups, post-sales licensing, and portals
• Communicate with Softcat Account Managers to ensure orders are correctly and promptly placed
• Handle CSP (Cloud Solution Provider) queries

Candidate Requirements:

• Strong written and verbal communication skills
• High levels of customer service passion
• Interest in technology and Microsoft solutions
• Ability to prioritize workloads and maintain attention to detail
• Ability to work independently and as part of a team

We encourage applications from all backgrounds and experiences, including those with confidence gaps or imposter syndrome. Don't hesitate to apply — we would love to hear from you!

Work Flexibility:

We offer flexible working options including:

• Hybrid working: 3 days in the office, 2 days remote
• Flexible hours: start and finish times
• Support around school drop-offs and pick-ups

Our Culture:

We support diversity and inclusion, providing support or adjustments during the recruitment process as needed. Learn more about life at Softcat and our commitments at jobs.softcat.com/jobs/our-culture/.

We embrace AI technology in our recruitment process but value authenticity. Be yourself and showcase your true self in your application.