Operations Manager Operations Manager | 12 month FTC Maternity Cover | BucksVision Monday 30 Ju[...]

Visionary - linking local sight loss charities LTD; Aylesbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established charity is seeking an Operations Manager for a 12-month maternity cover. This role is crucial for leading operational activities, ensuring high standards in service delivery, and managing financial processes. The successful candidate will work closely with the Chief Executive to enhance the charity's impact on the community. If you're passionate about making a difference and possess strong operational management skills, this is a fantastic opportunity to contribute to a meaningful cause while working in a supportive environment.

Qualifications

• Experience in operational and administrative roles, ideally within a charity.
• Strong focus on service delivery and customer satisfaction.

Responsibilities

• Lead operational activities and manage service delivery for BucksVision.
• Oversee financial administration and communications.

Skills

Operational Management

Service Delivery

Project Management

Customer Service

Financial Administration

Communication Skills

Education

Experience in Charity Sector

Broad Operational Experience

Tools

Office 365

CRM Systems

Job description

• Operations Manager | 12 month FTC Maternity Cover | BucksVision

Operations Manager | 12 month FTC Maternity Cover | BucksVision

• Operations Manager tags

Closing date: Monday 30 June 2025
Location: Aylesbury, Buckinghamshire
Hours: 28 - 36 hours per week
Salary: £30,000 - £35,000 per annum (pro-rata for part-time)
Contract: 12 month fixed term contract - maternity cover

BucksVision is the leading charity supporting people affected by sight and hearing loss in Buckinghamshire and Milton Keynes through a wide range of tailored services and support.We are proud of the wide range of services delivered by our small, dedicated team and fantastic volunteers.

If you thrive where you have clarity of purpose, produce your best work when working in a supportive, collaborative environment and are motivated by seeing how your contribution makes a positive impact on the lives of people affected by sight and hearing loss, you could be just who we are looking for!!

We currently have an exciting opportunity for an Operations Manager to join our successful and experienced team on a fixed term contract providing maternity cover between July/August 2025 and July/August 2026.

Why is this role so critical to us?

The Operations Manager leads all BucksVision’s operational activities, including service delivery, financial processing and communications.

Have no doubts, this is a role with significant impact.

Together, with having your own clear accountabilities, you will collaborate and partner with Chief Executive to ensure that BucksVision’s services continue to be effective in delivering the charity’s aims and objectives.

Your Responsibilities will include, but not be limited to:

• Member of BucksVision’s Senior Management Team (along with the Chief Executive).
• Through collaboration with the Chief Executive, and the Trustee Board, ensure all BucksVision’s services are managed and are performing to expected high standards in support of our customers.
• Be the operational lead for BucksVision, managing service delivery, office administration, internal and external communications, and financial processing.
• Day-to-day management of the office and administrative duties ensuring efficient and effective processes are in place whilst inquisitive to seek out and implement areas for continuous improvement.
• Deliver strong line management responsibilities to one Administrator and deputise for the Chief Executive in their absence.
• Responsible for the management of BucksVision’s CRM system (Beacon)
• Manage the financial administration and processing of the charity, including invoicing, payments and payroll, and work with the financial auditors to ensure information is accurate and provided in a timely manner during the audit of annual accounts.
• Manage all internal and external communications to staff and stakeholders, including marketing and publicity materials such as BucksVision’s quarterly newsletter, website and social media.
• Proactively work with local organisations and partners to raise awareness of BucksVision’s services, through presentations, community events and other profile-raising activities.
• Responsible for dealing with customer queries, resolving these in a timely and effective manner, with excellent standards of customer service.
• Responsible for monitoring and reviewing operational activities, ensuring the services deliver results as planned.
• Provide operational support to the Chief Executive and Board of Trustees.

You will spark our interest by being:

• A good “all-rounder”, love the detail, obsessed with accuracy with broad operational and administrative experience.
• An experienced service delivery, project or operations manager ideally with experience in a charity or community sector organisation.
• Confident managing a diverse, and wide range, of administrative and operational tasks. No two days are the same!
• Able to coordinate several projects simultaneously, with a focus on ensuring customers receive a good service at all times.
• Able to demonstrate experience of monitoring, evaluating, and improving services for a charity, social enterprise or voluntary organisation.
• Comfortable working in a small charity with an open and friendly culture.
• Proficient user of Office 365 and CRM systems.

If our purpose excites you, you feel you have the skills required to excel in this role and want to join our team, we would love to receive an application from you!

We understand the requirements of job advertisements can, on occasions, appear a bit daunting. Please don’t be deterred from applying if you feel you don’t quite meet them all. Training and development will be provided to support your success.

Please apply by sending a copy of your CV and a covering letter explaining why you feel you are a good match for the role to Abi Brooks on [e-mail]. Please note, applications received with no covering letter will not be considered.

The successful candidate must be freely eligible to work in the UK, as we are unable to accommodate sponsorship.

BucksVision is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from eligible candidates regardless of any protected characteristics.

For further information about this vacancy and details of how to apply, please visit the BucksVision website: https://bucksvision.co.uk/

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