Microsoft Operations Executive - 12 Month FTC

Softcat plc; Marlow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Microsoft Operations Executive to join their dynamic team. This role offers a fantastic opportunity to kickstart your career in a collaborative and innovative environment. You will be integral in providing operational support across corporate and public sector customers, ensuring high levels of service throughout the lifecycle of Microsoft agreements. With flexible working patterns and a strong emphasis on personal development, this position is perfect for those passionate about technology and customer service. Join a team that values individuality and encourages diverse perspectives.

Benefits

Share Incentive Plan

Life Assurance

Extra Holiday on Birthday

Director Hosted Lunches

Technology Vouchers

Activity Passes

Restaurant Discount Card

Partner/Family Benefits

Maternity, Paternity and Adoption Support

Qualifications

• Strong communication skills, both written and verbal.
• A passion for providing extremely high levels of customer service.

Responsibilities

• Manage the Microsoft Operations inbox and support internal/external requests.
• Liaise with Microsoft Account Managers and Operations teams.

Skills

Communication Skills

Customer Service

Attention to Detail

Teamwork

Interest in Technology

Job description

Microsoft Operations Executive - 12 Month FTC

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Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Microsoft Operations Team

The Microsoft Operations Team is part of the newly established Vendor and Cloud Alliance structure. Our team provides operational support to both Corporate and Public Sector customers, assisting them and account managers throughout the entire lifecycle of a Microsoft agreement. We are dedicated and driven, prioritizing customer service and striving to be the best Microsoft Operations team in the industry.

Success. The Softcat Way.

Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure; we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Become an essential part of our Microsoft Operations Team

This individual will be responsible for providing operations assistance across both corporate and public sector customers through the full life cycle of a Microsoft agreement.

As a Microsoft Operations Executive, you'll be responsible for:

• Day to day management of the Microsoft Operations inbox, supporting with internal and external requests
• Liaising withMicrosoft Account Managers, Operations and the Licencing teams
• Setting up small to large agreement contracts and validating Microsoft Agreements
• Supporting customers throughout their entire lifecycle including contracts, agreement set ups, post sales licensing and portals
• Communicating with Softcat Account Managers, ensuring orders are placed correctly and on-time
• Facilitating with CSP (Cloud Solution Provider) queries

What we need from you

• Strong communication skills, both written and verbal
• A passion for providing extremely high levels of customer service
• An interest in technology and becoming an expert in Microsoft solutions
• The ability to prioritise workloads and maintain a high level of attention to detail
• Be able to work on their own as well as part of the team

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working– 3 days in the office and 2 d ays working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support