Microsoft Modern Workplace Support Analyst

Giacom; Hessle; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Complimentary refreshments

Job summary

Giacom, based in the UK, is seeking a Service Desk Analyst for its Tech Support team in Hessle. You will handle Microsoft Modern Workplace issues across Microsoft 365, Azure, Exchange Online, Teams and SharePoint, delivering professional support to MSPs and Partners via phone, live chat and tickets.

You will own incidents from triage to resolution, coordinate with internal teams and vendors, document findings, and maintain strong partner communication.

Qualifications

• Experience in a technical support or service desk environment.
• Ability to troubleshoot across interconnected cloud services and admin platforms.
• Clear written and verbal communication, able to explain complex findings simply.
• Strong ownership, case-management, and documentation skills.

Responsibilities

• Provide professional, credible support to MSPs and Partners via phone, live chat, and tickets.
• Own incidents and service requests from triage to resolution or handover with clear updates.
• Investigate and resolve complex issues in Modern Workplace or Email, Backup & Security portfolios.
• Use admin portals, diagnostic tools, and knowledge resources to validate issues and test where possible.
• Gather technical evidence and escalation history to support internal or vendor remedies.
• Resolve cases directly when possible and coordinate with senior staff and vendors.

Skills

Technical support

Cloud services

Communication

Documentation

Job description

Giacom, based in the UK, is seeking a Service Desk Analyst for its Tech Support team in Hessle. You will handle Microsoft Modern Workplace issues across Microsoft 365, Azure, Exchange Online, Teams and SharePoint, delivering professional support to MSPs and Partners via phone, live chat and tickets.

You will own incidents from triage to resolution, coordinate with internal teams and vendors, document findings, and maintain strong partner communication.