Microsoft Licensing Operations Manager

Iomart Limited; Marlow; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Iomart Group is seeking an experienced Microsoft Licensing Operations Manager to lead day-to-day operations for our Microsoft Direct CSP programme. You will oversee licensing, billing, renewals and compliance, guiding a specialist team to deliver a seamless experience for customers, partners and internal stakeholders.

In this role you will drive continuous improvement across the CSP platform, collaborate with Sales, Finance and Service teams, and own the renewal cycle, particularly during

Qualifications

• Experience in Microsoft CSP, SaaS licensing or cloud operations.
• Understanding of subscription lifecycle management, including provisioning, billing and renewals.

Responsibilities

• Lead the operational delivery of the Microsoft CSP business.
• Manage licensing, provisioning, billing and customer lifecycle activities.
• Own the CSP renewals process throughout the year, incl. renewal season, and drive into sales.
• Oversee Microsoft Partner Center operations and CSP compliance.
• Collaborate with Sales, Finance and Service teams to support growth and excellence.
• Act as escalation point for customer and licensing issues; drive improvements.

Skills

Microsoft CSP

SaaS licensing

Cloud operations

Partner Center

Team leadership

Renewals process

Job description

We're looking for an experienced Microsoft Licensing Operations Manager to lead the day-to-day operations of our Microsoft Direct CSP programme, ensuring a seamless experience for customers, partners and internal teams. This role will pay a key part in driving the success of our Microsoft Cloud Solution Provider (CSP) business. In this role, you'll oversee licensing operations, billing, renewals, compliance and customer support, while leading a specialist team and driving continuous improvement across our CSP platform.

Responsibilities

• Leading the operational delivery of the Microsoft CSP business
• Managing licensing, provisioning, billing and customer lifecycle activities
• Own the CSP renewals process throughout the year, particularly through renewal season (Jan-Mar), and drive into sales to act upon
• Owning Microsoft Partner Center operations and ensuring compliance with CSP requirements
• Working closely with Sales, Finance and Service teams to support growth and operational excellence
• Acting as the escalation point for customer and Microsoft licensing issues
• Driving process improvements, automation and operational efficiencies
• Leading, coaching and developing a high-performing CSP Operations team
• Supporting customer retention and identifying opportunities for growth within the existing client base

We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don't meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.

Qualifications

• Have strong experience in Microsoft CSP, SaaS licensing or cloud operations, including Partner Center and the Microsoft CSP programme.
• Understand subscription lifecycle management, including provisioning, billing, renewals and customer administration.
• Have experience leading and developing teams, with excellent attention to detail and a focus on operational excellence.
• Can build strong relationships across Sales, Finance, Service Delivery and Microsoft.
• Take ownership, solve problems at their source and continuously look for ways to improve processes and automation.
• Balance commercial awareness with operational accuracy, ensuring customers receive a seamless experience.
• Communicate complex licensing concepts in a clear, straightforward way.
• Ideally have experience within a Microsoft-focused MSP or CSP environment and are familiar with Microsoft partner compliance requirements.

We're committed to creating a diverse and inclusive workplace.

Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

Services

• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.