Microsoft Licensing Specialist

Westcoast Ltd; Theale; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Employee referral bonuses

Gym access (Theale)

Job summary

Westcoast Ltd in Theale, UK is seeking a Licensing Specialist to advise partners on Microsoft licensing and solutions. You will provide pre-sales support, quotations, and guidance on CSP, NCE, and other licensing programs.

With strong communication skills and a customer‑facing mindset, you will handle a high email workload and complex inquiries, ensuring accurate, timely recommendations and a smooth journey from quote to order.

Qualifications

• Experience with Microsoft licensing or software licensing is advantageous.
• Previous sales or customer-facing experience.
• Excellent communication skills across phone, email, and in person.
• Strong attention to detail and accuracy.
• Ability to work independently and manage priorities.
• Willingness to learn and adapt as licensing programs evolve.
• Ability to explain complex licensing concepts clearly.

Responsibilities

• Provide pre-sales support and prepare quotations for partners by phone and email.
• Understand partner requirements and recommend licensing solutions; explain concepts clearly.
• Manage high email volume (100+ per day) and long phone calls with partners.
• Deliver fast, high-quality service to grow partner relationships.
• Assist in transitioning licensing to cloud services and advise on CSP, NCE, and other programs.
• Support maintenance of legacy licensing agreements and process orders when needed.
• Report to the Head of Product and work with Operations to resolve queries.

Skills

Communication skills

Customer-facing experience

Attention to detail

Independent worker

Willingness to learn

Tools

MS CSP licensing

NCE licensing

Open Value licensing

Job description

Requisition ID1669-Posted06/08/2026- Job Location (1) - Posting Country (1) - Job Function (1)

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

This is a varied and responsive role where you\'ll develop an in-depth understanding of our Westcoast partners\' Microsoft software requirements and recommend the most appropriate Microsoft licensing agreements and solutions to meet their needs. You\'ll play a key part in helping partners navigate Microsoft\'s licensing programmes, using your product knowledge and attention to detail to deliver the right solution for every customer.

Your Day-to-Day Responsibilities Will Include:

• Providing pre-sales support and preparing quotations for partners via phone and email, covering both Microsoft cloud services and on-premises software.
• Understanding partner requirements and licensing queries to recommend the most appropriate products and licensing solutions. You\'ll be able to explain complex licensing concepts in a clear, simple and easy-to-understand way.
• Managing a busy workload, handling an average of 100+ emails each day and spending up to three hours on the phone supporting partners. A professional, friendly and confident telephone manner is essential.
• Delivering a fast, efficient and high-quality service to develop and maintain strong partner relationships.
• Participating in end-user conference calls, including advising customers on transitioning existing licensing agreements to cloud services.
• Advising on the most suitable Microsoft licensing programmes, including CSP, Perpetual CSP, NCE, Open Value, Open Value Subscription (OVS), OVS-ES and SPLA.
• Supporting the management and ongoing maintenance of more than 10,000 legacy Microsoft Volume Licensing agreements.
• Processing orders where required to support the sales process.
• Committing to continuous professional development, including achieving Microsoft certifications such as MS-900.
• Keeping your knowledge current across Microsoft licensing programmes, products and software agreements.
• Identifying and analysing new licensing opportunities to support partner growth.
• Working closely with the Operations team to resolve queries and ensure a seamless customer journey from quotation through to order completion.
• Supporting the continued growth of the business, with opportunities to expand your knowledge into additional cloud software vendors beyond Microsoft.
• Reporting directly to the Head of Product.

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• An understanding of Microsoft licensing or software licensing in general would be advantageous.
• Previous sales or customer-facing experience, with the ability to identify customer needs and recommend suitable solutions.
• Excellent communication skills, with confidence engaging with partners and customers by phone, email and in person.
• Exceptional attention to detail and a commitment to delivering accurate, high-quality work.
• The ability to work independently, managing your own workload and priorities effectively.
• A willingness to continuously learn and adapt as Microsoft products, licensing programmes and technologies evolve.
• The ability to simplify complex licensing concepts, explaining them clearly and confidently to partners and customers with varying levels of technical knowledge.

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity . We appreciate your interest and encourage you to explore future opportunities with us.