Microsoft Licensing Specialist

Westcoast Limited; Reading; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Referral bonuses

Gym access

Job summary

Westcoast Limited is looking for a proactive licensing specialist in Reading to support partners with Microsoft cloud and on-premises licensing. You will advise on CSP, Open Value, OVS, and related programmes, handling inquiries by phone and email while maintaining strong partner relationships.

You’ll develop licensing knowledge, contribute to a high-volume support flow, and have opportunities to expand into additional cloud vendors as needed.

Qualifications

• Experience with Microsoft licensing is advantageous.
• Sales or customer-facing experience is essential.
• Excellent communication skills for partners and customers.
• Attention to detail and accuracy in licensing guidance.
• Ability to work independently and manage priorities.
• Willingness to continuously learn licensing products and programmes.
• Ability to explain licensing concepts clearly to varied audiences.

Responsibilities

• Provide pre-sales support and quotations for partners via phone and email.
• Recommend appropriate Microsoft licensing solutions based on partner needs.
• Manage a high volume of emails and calls with a professional telephone manner.
• Deliver fast, high-quality service and build strong partner relationships.
• Advise on transitioning licensing to cloud services and CSP programs.
• Support maintenance of legacy Microsoft Volume Licensing agreements.
• Process orders to support the sales cycle and pursue development opportunities.
• Pursue Microsoft certifications (e.g., MS-900) and keep licensing knowledge current.

Skills

Microsoft licensing knowledge

Sales / customer-facing

Communication skills

Attention to detail

Independent working

Willingness to learn

Licensing concepts explanation

Tools

Microsoft licensing programs

Job description

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

This is a varied and responsive role where you'll develop an in-depth understanding of our Westcoast partners' Microsoft software requirements and recommend the most appropriate Microsoft licensing agreements and solutions to meet their needs. You'll play a key part in helping partners navigate Microsoft's licensing programmes, using your product knowledge and attention to detail to deliver the right solution for every customer.

Your Day-to-Day Responsibilities Will Include

• Providing pre-sales support and preparing quotations for partners via phone and email, covering both Microsoft cloud services and on-premises software.
• Understanding partner requirements and licensing queries to recommend the most appropriate products and licensing solutions. You'll be able to explain complex licensing concepts in a clear, simple and easy-to-understand way.
• Managing a busy workload, handling an average of 100+ emails each day and spending up to three hours on the phone supporting partners. A professional, friendly and confident telephone manner is essential.
• Delivering a fast, efficient and high-quality service to develop and maintain strong partner relationships.
• Participating in end-user conference calls, including advising customers on transitioning existing licensing agreements to cloud services.
• Advising on the most suitable Microsoft licensing programmes, including CSP, Perpetual CSP, NCE, Open Value, Open Value Subscription (OVS), OVS-ES and SPLA.
• Supporting the management and ongoing maintenance of more than 10,000 legacy Microsoft Volume Licensing agreements.
• Processing orders where required to support the sales process.
• Committing to continuous professional development, including achieving Microsoft certifications such as MS-900.
• Keeping your knowledge current across Microsoft licensing programmes, products and software agreements.
• Identifying and analysing new licensing opportunities to support partner growth.
• Working closely with the Operations team to resolve queries and ensure a seamless customer journey from quotation through to order completion.
• Supporting the continued growth of the business, with opportunities to expand your knowledge into additional cloud software vendors beyond Microsoft.
• Reporting directly to the Head of Product.

Is this the role for you?

Skills

• An understanding of Microsoft licensing or software licensing in general would be advantageous.
• Previous sales or customer-facing experience, with the ability to identify customer needs and recommend suitable solutions.
• Excellent communication skills, with confidence engaging with partners and customers by phone, email and in person.
• Exceptional attention to detail and a commitment to delivering accurate, high-quality work.
• The ability to work independently, managing your own workload and priorities effectively.
• A willingness to continuously learn and adapt as Microsoft products, licensing programmes and technologies evolve.
• The ability to simplify complex licensing concepts, explaining them clearly and confidently to partners and customers with varying levels of technical knowledge.

What's in It for You?

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it's funded apprenticeships, work-based studies, or professional qualifications, we've got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only - New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What's Next?

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don't hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.