Microsoft 365 & AI Enablement Specialist

CamWebDir; City of Westminster; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health and lifestyle perks

25 days annual leave

Generous company pension

Community involvement

Annual performance-based bonus

Tax efficient benefits

Job summary

PA Consulting is seeking a Microsoft 365 & AI Collaboration Associate to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies. Working within the internal IT department, you’ll engage stakeholders, understand business problems and turn ideas into practical solutions.

The role suits someone with growing subject matter expertise in Microsoft 365 and AI, who is curious, delivery-focused and comfortable working across users, technical teams and

Qualifications

• Growing subject matter expertise in Microsoft 365, Copilot, AI-enabled working or related digital workplace technologies.
• Ability to work independently, organise complex tasks and deliver to agreed standards and deadlines.
• Strong communication and interpersonal skills, with the confidence to engage stakeholders, facilitate discussions, adapt to different audiences and explain technical concepts simply.
• Practical problem-solving skills and the ability to turn ambiguous needs into usable solutions, guidance or next steps.
• Experience contributing to pilots, change initiatives or service improvements and working through feedback to reach a practical outcome.
• Awareness of information protection, security, governance and support considerations in a managed technology environment.
• Curiosity about AI and emerging technology, with sound judgement about responsible and ethical use.
• A collaborative, evidence-led approach to continuous improvement, relationship building and sharing knowledge.
• Enthusiastic about helping people use technology confidently and effectively.

Responsibilities

• Engage stakeholders to understand business problems, identify opportunities and recommend practical Microsoft 365, Copilot and AI-enabled solutions.
• Run structured discovery activities to clarify requirements, desired outcomes, constraints, risks and measures of success.
• Build or support agents, workflows, automations and low-code solutions, working with service owners and technical specialists where needed.
• Translate requirements into clear designs, user stories, prototypes, guidance or implementation plans appropriate to the scale of the opportunity.
• Drive adoption through demonstrations, workshops, training, communications and clear user guidance tailored to different audiences to support the adoption and effective use of Microsoft 365 Copilot and other AI capabilities across the organisation.
• Support pilots and proofs of concept, including requirements, testing, feedback, success measures and follow-up actions.
• Apply responsible AI, governance, security, licensing, lifecycle and supportability considerations to new solutions.
• Evaluate new Microsoft capabilities and use adoption, usage, feedback and support data to recommend improvements and prioritise next steps.
• Contribute to reusable patterns, standards and communities of practice so that successful approaches can be shared and scaled.
• Plan and organise work, manage risks and issues, communicate progress and share learning across Microsoft 365 and AI services

Skills

Microsoft 365

Copilot

AI-enabled working

Stakeholder engagement

Communication skills

Problem solving

Change initiatives

Security governance

Continuous improvement

Collaboration

Education

Microsoft certifications

Tools

Teams

SharePoint

Power Platform

Copilot Studio

SharePoint agents

Agent Builder

Job description

PA Consulting is seeking a Microsoft 365 & AI Collaboration Associate to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies. Working within the internal IT department, you’ll engage stakeholders, understand business problems and turn ideas into practical solutions.

The role suits someone with growing subject matter expertise in Microsoft 365 and AI, who is curious, delivery-focused and comfortable working across users, technical teams and