M365 & AI Collaboration Specialist

PA Consulting; Melbourne; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Annual leave 25 days

Pension scheme

Community initiatives

Performance bonus

Cycle to work

Job summary

PA Consulting is looking for a Microsoft 365 & AI Collaboration Associate to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies. Hybrid work requires in-office presence at least 2 days per week, with engagement across stakeholders and delivery of practical solutions.

You’ll shape agents, workflows and low-code solutions, driving adoption and serving as a bridge between business users, technical teams and service owners.

Qualifications

• Growing subject matter expertise in Microsoft 365, Copilot, AI-enabled working or related digital workplace technologies.
• Ability to work independently, organise complex tasks and deliver to agreed standards and deadlines.
• Strong communication and interpersonal skills, with the confidence to engage stakeholders and explain technical concepts simply.
• Practical problem-solving skills and the ability to turn ambiguous needs into usable solutions, guidance or next steps.
• Experience contributing to pilots, change initiatives or service improvements and working through feedback to reach a practical outcome.
• Awareness of information protection, security, governance and support considerations in a managed technology environment.
• Curiosity about AI and emerging technology, with sound judgement about responsible and ethical use.
• A collaborative, evidence-led approach to continuous improvement, relationship building and sharing knowledge.
• Enthusiastic about helping people use technology confidently and effectively.
• Proactive in building relationships, seeking feedback and following work through to a clear outcome.

Responsibilities

• Engage stakeholders to understand business problems, identify opportunities and recommend practical Microsoft 365, Copilot and AI-enabled solutions.
• Run structured discovery activities to clarify requirements, desired outcomes, constraints, risks and measures of success.
• Build or support agents, workflows, automations and low-code solutions, working with service owners and technical specialists where needed.
• Translate requirements into clear designs, user stories, prototypes, guidance or implementation plans.
• Drive adoption through demonstrations, workshops, training, communications and clear user guidance tailored to different audiences to support the adoption and effective use of Microsoft 365 Copilot and other AI capabilities across the organisation.
• Support pilots and proofs of concept, including requirements, testing, feedback, success measures and follow-up actions.
• Apply responsible AI, governance, security, licensing, lifecycle and supportability considerations to new solutions.
• Evaluate new Microsoft capabilities and use adoption, usage, feedback and support data to recommend improvements and prioritise next steps.
• Contribute to reusable patterns, standards and communities of practice so that successful approaches can be shared and scaled.
• Plan and organise work, manage risks and issues, communicate progress and share learning across Microsoft 365 and AI services.

Skills

Microsoft 365 expertise

AI collaboration

Stakeholder engagement

Structured discovery

Low-code solutions

Change adoption

Tools

Microsoft 365

Copilot

AI tools

Job description

PA Consulting is looking for a Microsoft 365 & AI Collaboration Associate to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies. Hybrid work requires in-office presence at least 2 days per week, with engagement across stakeholders and delivery of practical solutions.

You’ll shape agents, workflows and low-code solutions, driving adoption and serving as a bridge between business users, technical teams and service owners.