Metering Team Leader 6 month FTC/Secondment opportunity

SmartestEnergy Limited; Ipswich; Hybrid; GBP 52,000 - 66,000; Full time

Benefits offered by this job

Flexible working

Hybrid work option

Job summary

SmartestEnergy UK is seeking an experienced Metering Team Leader to guide the Metering & Settlement team, owning day-to-day operations and performance. You will ensure end-to-end metering processes are completed efficiently, accurately, and in line with service levels while prioritising customer experience and regulatory compliance.

This leadership role combines people management with operational oversight and continuous improvement, including collaboration with internal teams and external

Qualifications

• Experience leading and managing senior teams (4+ people) with performance management, discipline, and restructures.
• Ability to work under pressure and adapt to changing priorities.
• Experience communicating with senior stakeholders, drafting documents and delivering presentations.
• Knowledge of the UK Energy Industry.

Responsibilities

• Lead and manage the Metering & Settlement team and take ownership of day-to-day operations.
• Ensure end-to-end metering processes are efficient, accurate, and within service levels.
• Drive performance across metering activities: new connections, smart meter installs, maintenance, and settlements.
• Collaborate with internal teams and external partners to improve service delivery and controls.
• Address and resolve operational issues to support business objectives and regulatory compliance.

Skills

People management

Stakeholder comms

Under pressure

Energy industry knowledge

Job description

Job closes to applications COB Wednesday 11th November

We are looking for an experienced and proactive Metering Team Leader to lead our Metering & Settlement team, delivering a first-class metering service to both internal and external customers. You will take ownership of the day-to-day operation and performance of the team, ensuring all end-to-end metering processes are completed efficiently, accurately and within agreed service levels, while maintaining a strong focus on customer experience, regulatory compliance and operational excellence.

This is a key leadership role, combining people management with operational oversight, stakeholder engagement and continuous improvement. You will drive performance across metering activities, including new connections, smart meter installations and maintenance, settlement processes and the resolution of operational issues, while working collaboratively with internal teams and external industry partners to improve service delivery, strengthen controls and support business objectives.

What skills/experience do I need to be successful?

• Previous experience leading and managing (senior) teams of (four or more), including processes such as performance management, disciplinary and restructures;

• Significant experience working under pressure, adapting to changing demands and priorities;

• Extensive experience communicating with (senior) stakeholders, internally and externally, drafting documents and delivering presentations;

• Knowledge of the UK Energy Industry

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.