Metering Operations Support

Southern Water group; Worthing; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Bonus

Pension

Life insurance

Health plan

Volunteer days

28 days holiday

Occupational health

Retail discounts

Maternity leave

Job summary

Southern Water is seeking a Metering Operations Support professional in Worthing to ensure metering activities are delivered efficiently and accurately. You will work hybrid, with training in-office, and liaise with internal teams and AMS partners to drive operational excellence.

The role focuses on audits, data-driven improvements, and supporting customer service through metering-related enquiries while maintaining high service standards.

Qualifications

• Experience in customer service or CRM.
• Customer-first mindset and passion for delivering excellent service.
• Strong problem-solving skills and ability to manage complex issues.

Responsibilities

• Conduct regular audits and quality assurance reviews of metering jobs.
• Identify, investigate and resolve operational exceptions and anomalies.
• Review processes to identify risks, inefficiencies and opportunities for improvement.
• Create and deliver training materials to support capability development.
• Support customer service agents with escalated metering-related enquiries.
• Monitor and support the performance of third-party service providers.
• Analyze operational data to identify trends and provide insights.
• Drive continuous improvement initiatives to enhance performance and outcomes.
• Build strong relationships with third-party partners to ensure alignment with business objectives.

Skills

Customer service

Analytical thinking

Data analysis

Process improvement

Tools

Excel

Job description

## Metering Operations SupportApplylocations: Worthingtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 20, 2026 (13 days left to apply)job requisition id: JR8795**Closing Date**2026-08-24**Metering Operations Support****Location:** Durrington-Worthing (hybrid) - 2 days a week after training is completed (5 days in office for 5 weeks during training) **Reporting to:** Customer Contact Manager**Salary:** Around £32,000 plus benefits**Join Us in Transforming the Future of Water Management**At Southern Water, smart metering is a key strategic programme that is helping us better understand water consumption, reduce leakage, minimise our environmental impact and enhance the service we provide to our customers.As we continue to expand our smart metering capabilities, we are looking for a **Metering Operations Support** professional to play a pivotal role in ensuring the successful delivery of our metering operations. This is an exciting opportunity to work closely with internal customer service teams and our Alternative Metering Services (AMS) partner, supporting operational excellence and continuous improvement across the meter-to-customer journey.If you are a proactive problem-solver with a passion for customer service, process improvement and data-driven decision-making, we'd love to hear from you.**What You'll Be Doing**As Metering Operations Support, you'll be responsible for ensuring metering activities are delivered efficiently, accurately and in line with agreed standards.**Key responsibilities include:*** Conducting regular audits and quality assurance reviews of metering jobs.* Identifying, investigating and resolving operational exceptions and anomalies.* Reviewing processes to identify risks, inefficiencies and opportunities for improvement.* Creating and delivering training materials to support capability development across internal and third-party teams.* Supporting customer service agents with escalated metering-related enquiries.* Monitoring and supporting the performance of third-party service providers.* Analysing operational data to identify trends and provide actionable insights.* Driving continuous improvement initiatives that enhance operational performance and customer outcomes.* Building strong relationships with third-party partners to ensure alignment with business objectives.* Supporting and communicating operational and process changes effectively across internal and external stakeholders.**What We're Looking For**We're looking for someone who combines strong customer service experience with analytical thinking and a passion for delivering high-quality outcomes.**Skills & Competencies*** Strong background in customer service operations, ideally within utilities or another service-focused industry.* Excellent attention to detail and commitment to quality.* Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.* Experience reviewing and improving operational processes.* Effective verbal and written communication skills.* Ability to build strong working relationships with colleagues and third-party partners.* Confident decision-maker who uses data and sound judgement to achieve positive outcomes.* Adaptable and comfortable working in a fast-paced environment with changing priorities.* Experience supporting knowledge transfer, coaching or training initiatives.* Ability to communicate and embed change effectively with third-party partners.**Knowledge & Experience****Essential*** Experience in customer service or customer relationship management.* A customer-first mindset and a passion for delivering excellent service.* Strong problem-solving skills and the ability to manage complex issues.* Proficiency in Microsoft Office applications, including Excel.* Experience of data processing and analysis.* Experience working with third-party suppliers or partners.**Desirable*** Knowledge of metering operations and smart metering technologies.* Understanding of meter data collection and management.* Previous experience within the utilities sector.**Why Join Southern Water?**This is an opportunity to be part of a programme that is helping shape the future of water consumption and sustainability. You'll work with a wide range of stakeholders, influence operational improvements and help deliver a better experience for our customers while supporting Southern Water's environmental and operational ambitions.### Interested in the role?* We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration.* We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.### Our Benefits* Company and performance-related bonus* Generous pension* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 28 days annual holiday* Occupational health service* Retail discount app* We offer competitive maternity leave, and flexible return to work options### Everybody Welcome* We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.### Need flexibility in your work?* Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?