Merchant Growth & Partnerships Specialist

HungryPanda Ltd 熊猫外卖

Greater London

On-site

AUD 60,000 - 85,000

Full time

4 days ago

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Job summary

HungryPanda Ltd 熊猫外卖 in Australia is seeking a Merchant Relations/Business Development role to build and manage partnerships with Chinese and Asian restaurants. You will conduct market research, negotiate with merchants, and support platform growth through data-driven decisions.

You'll visit merchants, provide product training, resolve issues, and collaborate with marketing and delivery teams to boost order volume and improve merchant experience.

Qualifications

At least 1 year of related experience.
Customer service focused and multi-channel communication.
Attention to detail and strong written skills.
Commercial mindset with ability to apply knowledge practically.

Responsibilities

Conduct market research and competitor analysis to identify restaurant partners with order potential.
Independently negotiate and partner with merchants, handle information collection and merchant training.
Regular merchant visits and timely layout/ replacement of merchant materials.
Understand merchant problems and propose practical solutions based on merchant needs.
Actively resolve problems and emergencies merchants face daily.
Collaborate with marketing and delivery teams to drive higher merchant transaction volumes and order numbers.
Maintain healthy, stable partnerships and optimize merchant experience for win‑win outcomes.

Skills

Customer service

Communication

Attention to detail

Commerciality

1 year experience

Job description

You'll visit merchants, provide product training, resolve issues, and collaborate with marketing and delivery teams to boost order volume and improve merchant experience.

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