Business development specialist (mandarin)

HungryPanda Ltd 熊猫外卖; Greater London; On-site; AUD 55,000 - 70,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 is expanding its market presence in Australia and Western Australia, focusing on forging partnerships with Chinese and Asian restaurants to grow order volume. The role involves market research, merchant negotiations, regular merchant visits, solving merchant problems, and collaborating with marketing and delivery teams to optimize partnerships and improve merchant experience.

You will support a customer-service oriented approach across channels and require at least 1 year of

Qualifications

• Must be customer-service oriented across channels (written, phone, face-to-face).
• Clear and concise communication tailored to audiences.
• Strong attention to detail in written and verbal forms.

Responsibilities

• Conduct market research and analyze competitors to identify restaurant partnerships.
• Negotiate and secure cooperation with merchants; gather information and train on the platform.
• Regularly visit merchants and manage materials; address merchant issues promptly.

Skills

Customer service

Communication

Attention to detail

Commerciality

Industry knowledge

Job description

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.

Our Value

HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.

Our Mission

Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution

Our People

Above all, we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!

Key Responsibility:

• Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.
• Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.
• Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.
• Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.
• Actively solve the problems and emergencies encountered by merchants in their daily operations.
• According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers
• Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both partiesOther duties and responsibilities as required by management.

Requirements:

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face to face
• Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
• Commerciality: the ability to apply knowledge in a practical, commercial manner
• Required to have at least 1 year of related experience