Merchandising Associate

Bloomon UK Ltd; City of Westminster; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading flower delivery service in the UK is looking for a Commercial Coordinator to manage product launches and site optimization. This role involves working with various teams to ensure a seamless customer experience and requires 1-2 years' experience in a data-driven environment. Enjoy benefits like flexible working and generous holiday policies.

Benefits

Flexible working & work from abroad

25 days holiday + your birthday + flexible bank holidays

1 volunteering day each year

Enhanced family leave

Flexible training framework

Exclusive product discounts

Equity options from day 1

Qualifications

• 1-2 years' experience in a fast-paced data-driven environment is ideal.
• Methodical and able to deliver to a high standard.
• Collaborative and effective in stakeholder management.

Responsibilities

• Launch products accurately and timely for the website.
• Plan and oversee navigational elements of the site.
• Ensure site optimization for customer experience post-launch.

Skills

Detail-oriented

Organised

Analytical mindset

Proactive

Customer empathy

Job description

We're a distributed team, with team members across the UK and Europe! We work closely with many other functions across the business and collaborate using virtual tools and our offices. We aim to gather as a full team once a year for an offsite in London or Amsterdam, and otherwise meet with our country teams as often as we can.

Overview

This role is responsible for the 'shop window' of our site, ensuring that products are set live accurately and merchandised to customers in inspiring and user-friendly ways. You’ll sit within our Commercial team and report to our Head of Commercial UK. You’ll work closely with teams including Range, Creative, Forecasting, Central Operations Planning, and more.

Responsibilities

• Product Launches - ensure all products for the Bloom & Wild brand are launched onto the website in an accurate and timely manner:
  • Kick off the product site launch process by setting up production codes for forecasting & planning
  • Create SKUs in our backend system, upload all product information using assets provided (eg product timings, imagery, product descriptions)
  • Complete a pre-launch checklist, confirming stock is where it should be and all dependencies are aligned before going live
• Navigational Merchandising - plan and oversee navigational elements of our website (navs, product grids, content cards, etc):
  • Create merchandising plans to help customers navigate our product range, creating plans for seasons (eg summer) and peaks (eg Mother’s Day)
  • Align plans with key stakeholders (Commercial & Range teams) and set up in a timely manner
  • Help investigate when elements of the website don’t behave as intended
• Site optimisation - post-launch, help ensure the site is optimised for customer experience and commercial performance:
  • Scope and set up merchandising AB tests to optimise the website and apps
  • Make live optimisations based on site data to boost trading, react to customer behaviour, or raise awareness of products/categories
  • Respond quickly to on-site requests from other teams, especially during peak periods

Qualifications

• 1-2 years' experience working in a fast-paced data-driven environment (ideally)
• Detail-oriented, methodical and able to deliver to a high standard
• Organised with a thoughtful approach to planning and prioritising work
• Stakeholder management — collaborative and cross-functional work
• Analytical and problem-solving mindset
• Customer empathy — focus on what works for customers and advocate for them in decision making
• Proactive and willing to take ownership to get things done
• Positive attitude and enjoyment of problem solving with others

About Bloom & Wild

Hi, we're Bloom & Wild. We don’t just send flowers; we help our customers care wildly. We’re a certified B Corp and dedicated to positive change for our community and the world around us. We were founded in 2013 to make sending and receiving flowers joyful through technology, brand and letterbox delivery. We’ve grown to become Europe’s largest direct-to-consumer flower business, with a family of brands and an expanding gifting offering across categories like cakes, candles and cocktails.

Our team and culture

Our Commercial Team works cross-functionally to deliver ambitious growth with a customer-centric focus. We value fast-paced problem solving, collaboration, empathy, knowledge sharing and growth. Our ways of working emphasise flexibility and balance, with some teams in person and others meeting quarterly. We believe in leading change for good, thinking deeply and acting swiftly, care wildly, staying open and curious, and enabling work that works for you.

Perks & Benefits

• Flexible working & work from abroad
• 25 days holiday + your birthday + flexible bank holidays, with option to buy additional holiday
• 1 volunteering day each year
• Enhanced family leave and workplace nursery scheme
• Flexible training framework for career development
• Exclusive product discounts
• Equity options from day 1

Getting hired

We know that job searching can be daunting, and we try to make your experience positive. Interviews are a two-way process. If successful, you’ll have a quick intro 30-minute chat with our Talent Acquisition Manager, followed by a first interview with the Head of Commercial UK, a short task, and a final stage with our COO. If you have feedback, you can share it anonymously to help us improve your experience.

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