Mental Health Support Worker

Rethink Mental Illness; Newcastle-under-Lyme; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Sleep-in pay

Unsocial hours pay

Bank holiday uplift

Job summary

Rethink Mental Illness in Newcastle-under-Lyme is seeking a caring Support Worker to join Grove Court, a 10-bed residential home supporting adults with severe mental health challenges. You will provide personal care, assist with daily living, help residents access community activities, and maintain accurate records with the team.

The role includes shift patterns, nights, weekends, and on-call allowances as described.

Qualifications

• Experience supporting people with mental illness in a social care setting.
• Strong listening skills, empathy, patience, and kindness.
• Ability to use digital systems (Microsoft applications, email, internet).

Responsibilities

• Provide personal care and partake in domestic duties.
• Support residents to access community and social groups safely.
• Provide one-to-one key-worker support and build professional relationships.
• Carry out assessments and develop personalised support and safety plans.
• Encourage residents to manage mental and physical wellbeing.

Skills

Empathy

Great listening skills

Patience

Digital literacy

Tools

Microsoft Office

Email

Job description

Join Our Team as a Support Worker
Location: Grove Court, Newcastle-Under-Lyme

Full-time role available – Includes night and weekend work – Rota basis - Shifts (7:45am - 8:15pm and 8pm - 8am)

Enhancement Payments:£50 - Per sleep in (8 hours), £0.86 - Unsocial Hours,1.5 x hourly rate - Bank Holiday

Are you passionate about making a real difference in people’s lives? We’re looking for an experienced and caring Mental Health Recovery Worker to join our dedicated team at Grove Court – a CQC Registered home supporting individuals with severe and enduring mental health challenges.

About Grove Court

We are a welcoming 10‑bed registered Residential Home, supporting a mixed‑gender group of adults living with severe mental illness. Our home is designed to provide a safe, calm, and supportive environment where every person is treated with dignity, respect, and compassion.

Our team works together to provide care 24 hours a day, ensuring residents receive consistent support whenever they need it. If you’re passionate about making a positive difference in people’s lives, you’ll feel right at home with us.

What will you do?

In this role, I will support individuals on their recovery journey, helping them build skills, confidence and independence. My work will include:

• Provide personal care and partake in domestic duties
• Support resident to access community and social groups safely
• Providing one‑to‑one key‑worker support and building positive, professional relationships
• Carrying out assessments and developing personalised support and safety plans
• Encouraging people to manage their mental and physical wellbeing
• Supporting individuals with daily living skills and accessing community services
• Liaising with mental health agencies, professionals and community groups
• Contributing to safeguarding and promoting a safe, supportive environment
• Keeping accurate records, monitoring progress and sharing information with the team
• Helping improve the service by offering feedback and supporting colleagues
• Nursing services are 24/7 services and may involve personal care responsibilities - you may undertake basic personal care tasks as outlined in the care plan. These include support with eating or drinking/toileting, washing/bathing/dressing/oral care and the care of skin and hair.

What we’re looking for:

• Experience supporting people with mental illness in a social care setting (paid or voluntary)
• Great listening skills, empathy, patience, and kindness
• Ability to work with digital systems (Microsoft applications, email, internet)
• A commitment to our values and willingness to learn

If you have transferable skills and a passion for helping others, we’d love to hear from you!