Mental Health Service Manager — Recovery-Focused Leader

Lifeways; Morecambe; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Leadership support

Career progression

Values-led culture

Annual bonus

Pension scheme

Wellbeing support

Recognition programs

Discounts (CHOICE Rewards)

Job summary

Lifeways in Morecambe is seeking an experienced Service Manager to lead Coach House, a specialist mental health service in a nine-apartment development. You will oversee 24-hour support, develop the on-site team and collaborate with professionals to deliver person-centred care that promotes recovery and independence.

The role requires strong leadership, a deep understanding of complex mental health needs, and a commitment to quality standards.

Qualifications

• Experience in a management role within mental health services, supported living or residential care.
• Good understanding of complex mental health needs and recovery-focused support.
• Strong knowledge of CQC requirements, safeguarding and quality standards.
• A confident, hands-on leadership style with the ability to inspire, motivate and develop teams.
• Resilience and confidence to manage challenges, lead change and drive service improvement.
• Experience working collaboratively with multidisciplinary teams and external professionals.
• NVQ Level 5 in Health & Social Care (or equivalent), or willingness to work towards it.
• Strong organisational, operational and people-management skills.

Responsibilities

• Take overall responsibility for the day-to-day leadership, performance and development of Coach House.
• Lead, motivate and develop your team of Recovery Support Workers to deliver safe, effective and person-centred support.
• Ensure individuals receive support that promotes recovery, independence, choice and control.
• Maintain high standards of care, safeguarding, compliance and quality assurance.
• Work collaboratively with our Quality and Practice Team and external professionals to achieve the best possible outcomes for the people we support.
• Build positive relationships with the people we support, their families, colleagues and wider stakeholders.
• Drive service development, continuous improvement and a positive, recovery-focused culture.
• Provide visible leadership, coaching and support to your team, encouraging accountability and professional development.
• Monitor service performance and take ownership of achieving key operational and quality objectives.

Education

NVQ Level 5 in Health & Social Care (or equivalent)

Job description

Lifeways in Morecambe is seeking an experienced Service Manager to lead Coach House, a specialist mental health service in a nine-apartment development. You will oversee 24-hour support, develop the on-site team and collaborate with professionals to deliver person-centred care that promotes recovery and independence.

The role requires strong leadership, a deep understanding of complex mental health needs, and a commitment to quality standards.