Service Manager - Mental Health - Morecambe

Lifeways; Morecambe; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Leadership support

Career progression

Values-led culture

Annual bonus

Pension scheme

Wellbeing support

Recognition programs

Discounts (CHOICE Rewards)

Job summary

Lifeways in Morecambe is seeking an experienced Service Manager to lead Coach House, a specialist mental health service in a nine-apartment development. You will oversee 24-hour support, develop the on-site team and collaborate with professionals to deliver person-centred care that promotes recovery and independence.

The role requires strong leadership, a deep understanding of complex mental health needs, and a commitment to quality standards.

Qualifications

• Experience in a management role within mental health services, supported living or residential care.
• Good understanding of complex mental health needs and recovery-focused support.
• Strong knowledge of CQC requirements, safeguarding and quality standards.
• A confident, hands-on leadership style with the ability to inspire, motivate and develop teams.
• Resilience and confidence to manage challenges, lead change and drive service improvement.
• Experience working collaboratively with multidisciplinary teams and external professionals.
• NVQ Level 5 in Health & Social Care (or equivalent), or willingness to work towards it.
• Strong organisational, operational and people-management skills.

Responsibilities

• Take overall responsibility for the day-to-day leadership, performance and development of Coach House.
• Lead, motivate and develop your team of Recovery Support Workers to deliver safe, effective and person-centred support.
• Ensure individuals receive support that promotes recovery, independence, choice and control.
• Maintain high standards of care, safeguarding, compliance and quality assurance.
• Work collaboratively with our Quality and Practice Team and external professionals to achieve the best possible outcomes for the people we support.
• Build positive relationships with the people we support, their families, colleagues and wider stakeholders.
• Drive service development, continuous improvement and a positive, recovery-focused culture.
• Provide visible leadership, coaching and support to your team, encouraging accountability and professional development.
• Monitor service performance and take ownership of achieving key operational and quality objectives.

Education

NVQ Level 5 in Health & Social Care (or equivalent)

Job description

At Lifeways, we’re passionate about making a real difference to people’s lives by supporting them to live independently, build confidence and achieve their goals.

At Coach House in Morecambe, we provide specialist mental health support within a development of nine high-quality, self-contained apartments. The service offers accommodation and 24-hour support for people with complex mental health needs, helping individuals work towards greater independence and positive recovery outcomes.

We invest in our people, offer opportunities for career development and provide a supportive environment where you can thrive.

Join Lifeways in Morecambe and make a difference every day.

Location: Morecambe, Lancashire – Coach House

Salary: Competitive salary plus Service Manager Bonus Scheme

The Opportunity

We are looking for an experienced and ambitious Service Manager to lead Coach House, our specialist mental health service in Morecambe.

This is an exciting opportunity for a confident and compassionate leader to take responsibility for a well-established service comprising nine self-contained apartments, providing 24-hour support to people with complex mental health needs.

You will lead and develop the on-site team of Recovery Support Workers, working closely with our Quality and Practice Team to ensure individuals receive high-quality, person-centred support that promotes recovery, independence and improved quality of life.

We are looking for someone who can combine strong operational leadership with a genuine understanding of mental health, recovery-focused practice and the importance of empowering people to achieve their individual goals.

Whether you are an experienced Service Manager looking for your next challenge, or an ambitious Deputy Manager ready to take the next step in your career, we would love to hear from you.

In this role, you will:

• Take overall responsibility for the day-to-day leadership, performance and development of Coach House.

• Lead, motivate and develop your team of Recovery Support Workers to deliver safe, effective and person-centred support.

• Ensure individuals receive support that promotes recovery, independence, choice and control.

• Maintain high standards of care, safeguarding, compliance and quality assurance.

• Work collaboratively with our Quality and Practice Team and external professionals to achieve the best possible outcomes for the people we support.

• Build positive relationships with the people we support, their families, colleagues and wider stakeholders.

• Drive service development, continuous improvement and a positive, recovery-focused culture.

• Provide visible leadership, coaching and support to your team, encouraging accountability and professional development.

• Monitor service performance and take ownership of achieving key operational and quality objectives.

What You’ll Bring

• Experience in a management role within mental health services, supported living or residential care.

• A good understanding of complex mental health needs and recovery-focused support.

• Strong knowledge of CQC requirements, safeguarding and quality standards.

• A confident, hands-on leadership style with the ability to inspire, motivate and develop teams.

• The resilience and confidence to manage challenges, lead change and drive service improvement.

• Experience working collaboratively with multidisciplinary teams and external professionals.

• NVQ Level 5 in Health & Social Care (or equivalent), or willingness to work towards it.

• Strong organisational, operational and people-management skills.

Above all, you’ll bring compassion, resilience and strong leadership, alongside a genuine passion for mental health and supporting people to achieve meaningful recovery and greater independence.

Why Join Lifeways?

This is an exciting opportunity to take ownership of a specialist mental health service, with the autonomy to lead, develop and make a real impact while being supported by an experienced wider leadership team.

We offer:

• Strong leadership support and ongoing professional development.

• Clear career progression opportunities.

• A positive, values-led culture where your contribution is recognised.

• Annual Service Manager Bonus Scheme.

• Competitive pension scheme with employer contributions.

• Wellbeing and mental health support resources.

• Recognition schemes that celebrate your impact.

• Retail, travel and lifestyle discounts through CHOICE Rewards.

Our values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal.

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