Mental Health Service Administrator

Active Pathways; Manchester; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Annual leave 25 days

Refer a Friend

Health plan

Pension

Blue Light Card

DBS checks

On-site parking

Lunch provided

Training & progression

Job summary

Active Pathways is opening Willow Rise, a new residential mental health rehabilitation service in Droylsden, near Manchester. We seek a proactive Service Administrator to join the founding team and help establish smooth operations from day one.

You will provide essential administrative and secretarial support, assist with HR processes and recruitment, coordinate meetings, payroll and leave records, manage purchases, and help implement digital systems across the service.

Qualifications

• Prior administration experience in a busy environment.
• Highly organised with excellent attention to detail.
• Ability to manage competing priorities and deadlines.
• Strong IT skills and proficiency with Microsoft Office and digital systems.
• Professional communication and relationship-building.
• Discretion with confidential information.
• Team player who can also work independently.

Responsibilities

• Provide high-quality administrative and secretarial support across the service.
• Support recruitment activities, including vacancy management, interview coordination, candidate communication and onboarding processes.
• Assist with HR administration, maintaining databases, personnel records, audits and compliance documentation.
• Coordinate meetings, MDTs, governance forums and minute-taking activities.
• Support payroll, rota administration, annual leave records and reporting processes.
• Manage purchase orders, invoices, petty cash and stock ordering activities.
• Act as a welcoming first point of contact for colleagues, residents and external professionals.
• Support implementation and development of digital systems and processes within the service.

Skills

Administration

HR Admin

Recruitment support

Microsoft Office

Tools

MS Office Suite

HR software

Job description

To ensure consistency in our care delivery applicants must have the Right to Work in the UK for a minimum of 18 months from their agreed start date. Please note: We are unable to offer visa sponsorship at this time. Applications that do not meet these criteria will not be progressed further.

As we put the finishing touches to our exciting new Droylsden service, interviews for this role will be conducted at our central office in Chorley on Monday 28th September and Monday 5th October.

Service Administrator - Mental Health
NEW SERVICE OPENING IN NOVEMBER - Willow Rise, Droylsden (Manchester)

Start Date Anticipated - 2nd November

Location: Droylsden, Manchester

Pay: £13.75 per hour (£15.25 per hour overtime)

Hours: Part-Time - 20 Hours Per Week

Be Part of Something New From Day One

Active Pathways is coming to Manchester!

This November, we are proud to open Willow Rise, our brand-new residential mental health rehabilitation service in Droylsden.

We're looking for an organised, proactive, and people-focused Service Administrator to become a key member of our founding team. This is a unique opportunity to help establish a new service from the very beginning, supporting colleagues, residents, and managers while helping to create a culture of excellence from day one.

As the first point of contact for many people entering the service, you'll play a vital role in ensuring Willow Rise operates smoothly, professionally, and efficiently. Whilst others may be delivering care directly, you'll be the person helping everything behind the scenes run seamlessly.

Why This Role is Different

At Willow Rise, you'll be supporting a service dedicated to helping people rebuild their lives, regain independence, and achieve their recovery goals.

You’ll have the opportunity to:

• Join a brand-new service at the start of its journey
• Work closely with the management team and wider multidisciplinary team
• Play a key role in recruitment, HR, finance, governance, and administration processes
• Help shape systems, processes, and ways of working from day one
• Be part of an organisation that values career development and progression

About Willow Rise

Located in the heart of Manchester, Willow Rise is a brand-new residential rehabilitation service in Droylsden, created as a place where recovery is not only possible — it is truly empowered.

Inspired by the Willow Tree, a symbol of resilience, healing, and quiet strength, Willow Rise reflects our belief that every individual can grow through adversity, rebuild stability, and move forward with confidence.

Designed to feel like a genuine fresh start, Willow Rise offers a safe, therapeutic, and welcoming environment where people are supported with dignity to rediscover independence, purpose, and a sense of belonging.

At its core, Willow Rise represents:

• Willow - healing, flexibility, and emotional grounding
• Rise - progress, empowerment, and the belief that everyone can move forward

The Best Bits

• Annual leave of 25 days (pro-rata), plus Bank Holidays
• Refer a Friend scheme - earn up to £500 per referral
• Health Cash Plan - covers dental, optical, virtual GP, counselling, and includes discounted gym membership
• Workplace pension scheme
• Free Blue Light Card membership
• Free enhanced DBS checks, on-site parking, and lunch (for site-based roles)
• Ongoing training, development and career progression opportunities

What You’ll Be Doing

• Provide high-quality administrative and secretarial support across the service
• Support recruitment activities, including vacancy management, interview coordination, candidate communication, and onboarding processes
• Assist with HR administration, maintaining databases, personnel records, audits, and compliance documentation
• Coordinate meetings, MDTs, governance forums, and minute-taking activities
• Support payroll, rota administration, annual leave records, and reporting processes
• Manage purchase orders, invoices, petty cash, and stock ordering activities
• Act as a welcoming first point of contact for colleagues, residents, visitors, and external professionals
• Support the implementation and development of digital systems and processes within the service

What We’re Looking For

• Has previous administration experience in a busy, fast-paced environment
• Is highly organised with excellent attention to detail
• Can effectively manage competing priorities and deadlines
• Has strong IT skills and is confident using Microsoft Office and digital systems
• Communicates professionally and builds positive working relationships
• Demonstrates discretion and handles confidential information appropriately
• Enjoys working as part of a team while also being able to work independently
• Shares our passion for supporting outstanding services and positive outcomes

Build Your Career With Us

At Active Pathways, we know that great services are built on great teams.

Whether your ambitions lie in business administration, HR, recruitment, operations, or service management, we'll support your development through training, coaching, and opportunities to grow your career.

Why Join Active Pathways?

With over 20 years of experience in delivering outstanding mental health and rehabilitation services, Active Pathways is built on our CARE values, which shape everything we do:

• Competent - We deliver safe, consistent, high-quality care that puts our residents first
• Accountable - We act with transparency, take ownership, and build trust in everything we do
• Resilient - We support one another, adapt to challenges, and grow stronger together
• Ethical - We treat everyone with integrity, fairness, and respect

At Active Pathways, we invest in people.

We don’t just offer jobs we offer long-term careers, with opportunities to grow, specialise, and progress. Whether you want to develop your clinical skills, move into leadership, or expand your knowledge, we’ll support you every step of the way.

Active Pathways Ltd is an Equal Opportunity Employer.

We respect and empower each individual and support diverse cultures, perspectives, skills, and experiences within our workforce. We welcome applications from diverse candidates and provide support during our recruitment processes to enable all applicants to perform at their best.