Mental Health Reception & Admin Specialist

The Methodist Church in Britain; Lichfield; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Ongoing training and support

Career development opportunities

Regular 1-to-1 supervision sessions

Annual appraisals

Job summary

Midlands Partnership NHS Foundation Trust is seeking a receptionist and admin assistant for the South East Staffs mental health service. The role involves welcoming service users, handling demanding calls, and keeping RiO records up to date while performing scanning and workflow admin tasks.

Hours are 9am–5pm on weekdays, with full training provided. NVQ Level 2 in Business Administration or equivalent is preferred, and previous NHS or RiO experience is advantageous.

Qualifications

• NVQ Level 2 in Business Administration or equivalent administrative experience.
• Experience in an office environment with minimal supervision.
• Proficiency in Microsoft Office and other computer packages.
• Excellent typing skills including audio-typing and transcription.
• Commitment to confidentiality and team working principles.

Responsibilities

• Welcome service users on arrival and provide a first‑class reception service.
• Handle challenging telephone calls and manage a busy inbox.
• Input to RiO, the clinical system, and create letters.
• Scan, upload and copy documents as part of workflow admin.
• Produce quality documents from handwritten and audio transcription.
• Prioritise workload and manage time in a busy environment.
• Maintain organised records and ensure accuracy of information.

Skills

Typing

Audio typing

Confidentiality

Teamwork

Prioritisation

Education

NVQ Level 2 in Business Administration

Tools

RiO

Microsoft Office

Job description

Midlands Partnership NHS Foundation Trust is seeking a receptionist and admin assistant for the South East Staffs mental health service. The role involves welcoming service users, handling demanding calls, and keeping RiO records up to date while performing scanning and workflow admin tasks.

Hours are 9am–5pm on weekdays, with full training provided. NVQ Level 2 in Business Administration or equivalent is preferred, and previous NHS or RiO experience is advantageous.