Memory Assessment Service Team Administrator

The Methodist Church in Britain; North Waterhouse Farm; On-site; GBP 15,000 - 23,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking an administrative professional for a 12‑month secondment in the Memory Assessment Service. The role focuses on handling calls, booking clinic appointments, and maintaining patient records (Paris) with support from a busy MDT.

You'll work 30 hours per week, use Microsoft Office daily, and contribute to Tableau-based KPI reporting. Strong organisational skills, confidentiality, and effective communication are essential to succeed in this team.

Qualifications

• GCSE English and maths grade C or higher (or equivalent).
• Proficiency in Microsoft Office and data handling tools.
• Strong organisational skills and ability to meet deadlines.

Responsibilities

• Deal with telephone queries on appointments and service matters, giving advice, taking messages and redirecting clinical calls.
• Book, reschedule, cancel and rebook patient clinic appointments and manage staff diaries.
• Record and update data on Paris, including case notes, appointment outcomes, uploaded documents and discharges.
• Administer all referrals received into the service and input activity data.
• Manage clinic waiting lists and spreadsheets.
• Use Tableau to monitor KPIs and service performance and produce reports as requested.
• Prioritise workload daily and support the team manager and wider MDT.

Skills

Office procedures

Confidentiality

Communication skills

Organisational skills

Keyboard skills

Teamwork

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

This 12-month, 30-hour secondment sits in the Memory Assessment Service at Pennine Care NHS Foundation Trust, a team of a manager, nurses, occupational therapists and administrators. The core of the work is administrative: handling calls from patients, relatives and professionals, booking clinic appointments and keeping records up to date on Paris. Tableau reporting on service KPIs and support to a busy MDT set it apart from a standard admin post. Candidates need GCSE English and maths and working experience of Microsoft software.

What the job involves

• Deal with telephone queries on appointments and service matters, giving advice, taking messages and redirecting clinical calls
• Book, reschedule, cancel and rebook patient clinic appointments and manage staff diaries
• Record and update data on Paris, including case notes, appointment outcomes, uploaded documents and discharges
• Administer all referrals received into the service and input activity data
• Manage clinic waiting lists and spreadsheets
• Use Tableau to monitor KPIs and service performance and produce reports as requested
• Prioritise own workload daily and support the team manager and wider MDT
• Carry out clerical work including post, email, filing, scanning, photocopying and gathering information
• Establish and maintain administrative systems and contribute to reviewing processes
• Arrange meetings for the Memory Team, and plan, arrange and minute team meetings
• Co-ordinate the lone worker response and feed issues to the team manager
• Maintain stock control, ordering and checking supplies

What’s required

Qualifications

• GCSE English and maths grade C or higher, or equivalent

Experience

• Working experience of Microsoft software

Skills & knowledge

• Knowledge of office procedures and systems
• Understanding of the importance of maintaining confidentiality
• Ability to communicate effectively with all levels of Trust staff and external agencies
• Good keyboard skills
• Good organisational skills and ability to prioritise workload to meet deadlines
• Good written and verbal communication and interpersonal skills

Other

• Ability to work as a team member and individually
• Conscientious approach to meeting deadlines

Nice to have

• Typing or word processing qualification
• ECDL or equivalent qualification
• Experience of using electronic systems
• Previous clerical experience
• Ability to input data accurately
• Note taking experience
• Working with databases and generating reports