Memory Assessment Admin & Tableau KPI Specialist

The Methodist Church in Britain; North Waterhouse Farm; On-site; GBP 15,000 - 23,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking an administrative professional for a 12‑month secondment in the Memory Assessment Service. The role focuses on handling calls, booking clinic appointments, and maintaining patient records (Paris) with support from a busy MDT.

You'll work 30 hours per week, use Microsoft Office daily, and contribute to Tableau-based KPI reporting. Strong organisational skills, confidentiality, and effective communication are essential to succeed in this team.

Qualifications

• GCSE English and maths grade C or higher (or equivalent).
• Proficiency in Microsoft Office and data handling tools.
• Strong organisational skills and ability to meet deadlines.

Responsibilities

• Deal with telephone queries on appointments and service matters, giving advice, taking messages and redirecting clinical calls.
• Book, reschedule, cancel and rebook patient clinic appointments and manage staff diaries.
• Record and update data on Paris, including case notes, appointment outcomes, uploaded documents and discharges.
• Administer all referrals received into the service and input activity data.
• Manage clinic waiting lists and spreadsheets.
• Use Tableau to monitor KPIs and service performance and produce reports as requested.
• Prioritise workload daily and support the team manager and wider MDT.

Skills

Office procedures

Confidentiality

Communication skills

Organisational skills

Keyboard skills

Teamwork

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Pennine Care NHS Foundation Trust is seeking an administrative professional for a 12‑month secondment in the Memory Assessment Service. The role focuses on handling calls, booking clinic appointments, and maintaining patient records (Paris) with support from a busy MDT.

You'll work 30 hours per week, use Microsoft Office daily, and contribute to Tableau-based KPI reporting. Strong organisational skills, confidentiality, and effective communication are essential to succeed in this team.