Neuro Team Administrator

NHS Greater Manchester; Tameside; Remote; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Flexible working opportunities

Continued Professional Development

Involvement in improvement and研究

Health and Wellbeing activities

Staff discounts across retail, leisure

Job summary

Pennine Care NHS Trust is seeking a seasoned administrative leader for the CAMHS service. The post involves supervising admin staff, managing appointments, coordinating referrals, and liaising with the multi-disciplinary team both in clinics and community hubs.

You will ensure smooth clerical operations, use PARIS and ESR systems, and support clinical work via efficient data handling. Experience in NHS settings is advantageous.

Qualifications

• Good written and spoken English.
• NVQ level 4 or equivalent experience.
• Competence with Microsoft Office and data systems.

Responsibilities

• Direct the administration of the CAMHS service and oversee admin staff.
• Maintain up-to-date appointments diary and liaise with the MDT.
• Take minutes, manage referrals, and coordinate meetings.

Skills

Written and spoken English

Flexible working

Supervisory experience

Education

GCSE English & Numeracy

NVQ level 4 or equivalent

NHS experience in busy office

Tools

Microsoft Office

PARIS system

Job description

The post holder will work within the local CAMHS service and also from within the community hubs where services are delivered.

The post holder must have supervisory experience.

The post holder will be responsible for maintaining accurate data of the service activity and support the clinical work of the service via administration systems and processes.

The role will involve liaison with children, young people, their families and members of the public via the telephone and face to face.

It is essential for the postholder to be able to manage her/his time effectively and to be flexible in order to meet the needs of the service. The postholder must be able to work independently and as part of a team. The post holder must be adept at problem-solving techniques and possess exceptional decision-making abilities

Main duties of the job

Allocate work Admin staff on a daily basisPlan and schedule activity for the service On a day-to-day basis.Maintain an up-to-date appointments electronic diary and liaise with the multi-disciplinary team.Liaise with Senior Managers and Clinical Leads regarding referrals, appointments and assessments.Type multi-disciplinary clinical team meetings and file appropriately

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, sex, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Job responsibilities

Direct the administration of the service with a positive and fairapproach.Provision of full medical secretarial service to the CAMHS which includestyping letters, psychiatric reports, non-clinical correspondence, and minutes Of meetings. Audio / shorthand as required, prioritising workload. Use email.Send faxes as required. Attend to photocopying.Allocate work Admin staff on a daily basisPlan and schedule activity for the service On a day-to-day basis.Maintain an up-to-date appointments electronic diary and liaise with the multi-disciplinary team.Liaise with Senior Managers and Clinical Leads regarding referrals, appointments and assessments.Type multi-disciplinary clinical team meetings and file appropriatelyTake telephone messages and I or take messages from answer-phonedaily.Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person.Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of the young persons' care team.Ensure all claims forms I time sheets are completed and sent within the al located time limit.To attend meetings, training and briefing sessions appropriate to the role andtake notes for feedback to colleagues.Take minutes at meetingsUse the relevant computer systems.To be able to prioritise and manage own workload unsupervised. Formalmanagerial supervision is provided on a monthly basis.TO attend to the Trust's administration team meetingsEffectively supervise Administration staff within the CAMHS team inorder to ensure the smooth running and expansion Of the administrativedepartment within this service, when required.Create and achieve a balance in the Administration team's workload bydelegating work and monitoring the situation on a daily basis.Be responsible for conducting Personal Development Plans and yearly appraisalsIn conjunction with the service lead, to have responsibility for the recruitment andselection process within the administrative department including assistance with writing job descriptions, devising person specifications, assessing skill mix forvacant posts, advertising and interviewing potential candidates.Organise the provision Of temporary secretarial and / or clerical staff as and whenProvide cross cover to the community CAMHS teams as requested andwhen requiredManage information systems including configuring and implementing PARIS inaccordance with directives from the Project Leader.TO oversee the appointment booking system with the team, ensuring allappointments and client information is recorded on PARIS. To report anypotential problems to the operational co-ordinator. To become involved in theadministrative process for booking new patient appointments.Provide weekly statistical data for analysis by Pennine Care Trust NHS Trust including monitoring referral times and taking necessary action to address andalleviate potential problems.To ensure that stationary Supplies are ordered in a timely manner and withindefined budgets.Responsibility for ensuring that staff records are recorded on ESREnsuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly maintained.

Person Specification

Education/Qualifications

• Good level of general education including GCSE English and Numeracy skills
• NVQ level 4 or equivalent experience
• Competence with working on Microsoft office
• Experience of supervising staff
• NHS experience or working within a busy office

Experience

• Experience in setting up computer files and spread sheets
• Experience of minute taking/recording of meetings
• Experience of Paris system

Knowledge

• Good written and spoken English
• Good knowledge of office systems and procedures
• Diary management and appointment booking using manual and computerised systems

work related circumstances

• Ability to work flexibly to meet the needs of the service which may involve occasional travelling between clinical sites
• Ability to remain calm under pressure
• Use of car or access to a means of mobility to travel across the Trusts footprint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.