Membership Systems Specialist: Data, Renewals & Reporting

Maison Estelle; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Birthday day off

Holiday entitlement 28 days

Pension & life cover

Meals on duty

Staff discounts

Team socials

Learning & development

Job summary

Maison Estelle, private members’ club in London, seeks a Membership Systems Coordinator to manage data, renewals and reporting across two central properties. You’ll handle direct debits, payment admin, and deliver routine reports from Excel and pivot tables, while supporting the team with queries and enrolments.

Strong Excel and CRM experience are essential, with a focus on accuracy, deadlines and customer service. This role is office-based at Mayfair/Notting Hill sites within the Estelle group.

Qualifications

• Experience in membership, data, finance or administration where reporting was central.
• Experience managing renewals and recurring payments.
• Experience using a CRM or membership database in hospitality or similar.

Responsibilities

• Maintain membership data and renewals accuracy, respond to admin queries.
• Run renewals cycle, manage direct debits and payment admin, produce reports.
• Support team with calls, enrolment and issue resolution, ensure timely follow-up.
• Collaborate with Membership team and Estelle Manor counterpart for accuracy and structure.
• Liaise with Group Membership Director on anomalies and trends.

Skills

Excel skills

CRM experience

Data reporting

Attention to detail

Communication

Tools

GoCardless

Bacs

Job description

Maison Estelle, private members’ club in London, seeks a Membership Systems Coordinator to manage data, renewals and reporting across two central properties. You’ll handle direct debits, payment admin, and deliver routine reports from Excel and pivot tables, while supporting the team with queries and enrolments.

Strong Excel and CRM experience are essential, with a focus on accuracy, deadlines and customer service. This role is office-based at Mayfair/Notting Hill sites within the Estelle group.