Membership Data & Renewals Specialist

Ennismore International Management Limited; Greater London; In loco; GBP 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Your birthday day off

28 days holiday

Pension, life assurance and health

Meals on duty

Staff rates and F&B discounts

Recommend-a-friend bonus

Team socials and recognition

Learning and development support

Descrizione del lavoro

Maison Estelle is a private members’ club in Mayfair, London. We are seeking a detail-focused Membership Systems Coordinator to maintain member data, manage renewals and payments, and deliver timely reports using CRM and Excel.

The role supports two central London sites within the Estelle group. You will respond to member queries within 24 hours, help with enrollments and provide essential departmental support.

Competenze

• Experience in data, finance or admin with strong accuracy.
• Experience managing renewals and recurring payments.
• Experience with a CRM or membership database in hospitality or club.
• Excellent Excel skills with pivot tables and lookups.
• Analytical, meticulous and able to communicate clearly.

Mansioni

• Handle data, track membership trends and prepare reports.
• Oversee renewals process and direct debit payments.
• Respond to member emails and phone queries within 24 hours.
• Provide departmental support across both sites.

Conoscenze

CRM data management

Renewals & subscriptions

Direct debits

Excel pivot & lookups

Data reporting

Attention to detail

Descrizione del lavoro

Maison Estelle is a private members’ club in Mayfair, London. We are seeking a detail-focused Membership Systems Coordinator to maintain member data, manage renewals and payments, and deliver timely reports using CRM and Excel.

The role supports two central London sites within the Estelle group. You will respond to member queries within 24 hours, help with enrollments and provide essential departmental support.