Private Members Club Host & Guest Concierge

Ennismore International Management Limited; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Biannual company socials

Exclusive staff rates and F&B discount

Birthday day off

Staff meals during shift

Pension, health cash plan and life ass

28 days holiday incl bank holidays

Recommend-a-friend bonus scheme

Job summary

Ennismore International Management Limited is seeking a Restaurant Host for Maison Estelle in Mayfair. You will create a warm, welcoming environment, build lasting relationships with members, manage reservations, and tailor VIP experiences to ensure every guest feels at home.

Typical duties include handling inquiries, assisting with the member journey, and collaborating with management to improve service quality and efficiency within a luxury hospitality setting.

Qualifications

• Previous host experience in a busy, high-volume hospitality operation.
• Proficient with MS Office, SevenRooms and CRM systems.
• Ability to plan and work unsupervised.
• Excellent attention to detail and time-management.
• Outstanding communication and English language skills.
• Genuine passion for hospitality and hosting.

Responsibilities

• Create a warm, welcoming impression for members.
• Build genuine relationships with members.
• Answer phone calls, take reservations and follow up promptly.
• Be aware of VIP members and tailor experiences accordingly.
• Anticipate members’ needs and provide a personalised experience.
• Empower decisions to enhance member experience and resolve issues.
• Ensure issues are logged and followed up to resolution.
• Own the end-to-end member journey to feel hosted at home.
• Suggest improvements to increase efficiency and service quality.

Skills

Hospitality experience

Strong communication skills

Time management

Attention to detail

Fluent English

Tools

MS Office

SevenRooms

CRM systems

Job description

Ennismore International Management Limited is seeking a Restaurant Host for Maison Estelle in Mayfair. You will create a warm, welcoming environment, build lasting relationships with members, manage reservations, and tailor VIP experiences to ensure every guest feels at home.

Typical duties include handling inquiries, assisting with the member journey, and collaborating with management to improve service quality and efficiency within a luxury hospitality setting.