Membership Support Executive

Nuffield Health; Greater London; Hybrid; GBP 26,000; Full time

Job summary

A leading health organization seeks a Membership Support Executive to support the fitness division at their Epsom Support Centre. The role involves managing membership applications, providing customer service, and maintaining member data. Ideal candidates will have experience in customer service and a strong ability to communicate effectively. The position offers a salary of £26,000 per annum plus additional benefits such as free gym membership and wellness rewards.

Benefits

Free Gym Membership

Health Assessments

Retail Discounts

Pension Options

Qualifications

• Experience in a customer service environment.
• Experience in a membership environment is preferred.
• Ability to handle challenging situations.

Responsibilities

• Manage a portfolio of membership applications and cancellations.
• Liaise with gym management to resolve member queries.
• Provide excellent customer service and support.

Skills

Communication Skills

Customer Service

Adaptability

Tools

Gym Manager Membership System

Job description

Salary: GBP26000 - GBP26000 per annum + gym & other benefits

Membership Support Executive

Epsom/Hybrid | Finance Services | Permanent | Full time

Up to £26,000 per annum, depending on experience

37.5 hours per week

Being part of the central Membership team supporting the fitness division in all aspects of membership administration and support within our Nuffield Health Epsom Support Centre.

Key Responsibilities:

Support on managing a portfolio of membership applications, cancellations, payment updates and reporting, for sites and central contracts.

Managing the maintenance of all member data.

To control, prepare and collect membership direct debits.

Handling various types of communications and requests direct from members and staff.

Liaising with gym management and staff to ensure prompt response to member queries and complaints.

Providing an excellent level of support and customer service at all times.

Manage the Sales Commission integrity checks for a region of sites.

Support on integrity tasks for multiple areas in the business.

Excellent communication skills and objective attitude to challenging situations.

Managing and adapting to varied workloads and responsibilities.

Experience in a customer service environment

Experience in a membership environment.

Experience with Gym Manager Membership system desirable.

Experience with using different systems.

The candidate must have excellent communication skills and be able to deal with challenging situations.

Ability to work in a team environment and support colleagues whilst also achieving own objectives and targets.

Personal values that drive performance with clarity, transparency and fairness to team colleagues.

Flexible and open to change and new information; adapts behaviour and work methods accordingly.

Ability to meet designated deadlines and managing multiple tasks.

Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.