Membership Support Advisor - Glasgow

David Lloyd Leisure Ltd.; Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free club membership

Food & drink discount

Discounts on swimming, tennis, PT

Career development opportunities

Wagestream pay on demand

Benefits suite access

Job summary

David Lloyd Leisure Ltd. in Glasgow West End seeks a Member Support Advisor to handle member queries across chat, phone and email. You will process requests accurately, support the hub team, and deliver outstanding service to members.

Join Europe’s leading premium health and wellness group, with a structured, office-based role and a focus on member satisfaction and efficient issue resolution.

Qualifications

• Experience handling customer queries via multiple channels.
• Outbound calling and call centre experience desirable.
• Strong customer service focus with target drive.

Responsibilities

• Handle member queries and requests via chat, phone and email.
• Process inquiries accurately and timely to provide quality service.
• Collaborate with hub team to support members at Glasgow West End.

Skills

Outbound calling

Customer queries

Call centre experience

Customer service

Targets driven

Communication

Organisation

Job description

Salary

£27,040

Position

Member Support Advisor - Glasgow

Location

Glasgow West End, Membership UK. This role is located at our Glasgow West End membership hub.

Working Hours

Working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. This role is based in one of our Membership Hubs.

Role Overview

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Glasgow to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our Glasgow West End David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Benefits

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

Requirements

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills

Other Details

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

With 139 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.