Club Concierge

David Lloyd Leisure Ltd; Hampton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free club membership for you and your家

Job summary

David Lloyd Leisure Ltd in Hampton, United Kingdom, seeks a Club Concierge to be the face and heartbeat of the club floor, engaging with members, resolving issues quickly, and driving participation in all club life activities with warmth and proactive communication.

You will bring the DL Clubs ethos to life through genuine care for every member interaction, answering questions, resolving concerns, and building relationships that enhance satisfaction and loyalty.

Qualifications

• GCSEs in Maths and English are required.
• Strong organisational and multitasking abilities.
• Comfortable using data systems and digital tools.
• Confident communicator who connects with others.
• Passionate about hospitality and creating memorable experiences.
• Active listener and effective problem-solver.
• Collaborative team player with energy and initiative.

Responsibilities

• Engage with members on the club floor and resolve issues quickly.
• Elevate the member experience through proactive service.
• Promote participation in club activities and programs.
• Build strong relationships to foster loyalty and satisfaction.

Skills

Data systems

Confident communicator

Hospitality oriented

Active listening

Team player

Problem solving

Education

GCSEs in Maths and English

Tools

Digital tools

Job description

£13.70 Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Club Concierge to join our team! As a Club Concierge, you are the face and heartbeat of the club floor. Your role is to elevate the member experience every day by engaging with members, resolving issues quickly and confidently, and driving participation in all aspects of club life. You’ll bring the David Lloyd Clubs experience to life through exceptional service, proactive communication, and genuine care for every member interaction You will bring the DL Clubs ethos to life through warm, proactive, and solution-focused member engagement. Ensure every member leaves the club feeling valued and supported, you will also spend your time on the floor connecting with members: answering questions, resolving concerns, and building strong relationships that enhance satisfaction and loyalty Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• GCSEs (or equivalent) in Maths and English
• Strong organisational and multitasking abilities
• Comfortable using data systems and digital tools
• Confident communicator with a natural ability to connect with others
• Passionate about hospitality, service, and creating memorable experiences
• Active listener and effective problem-solver
• A collaborative team player who brings energy, positivity, and initiative

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Hampton With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.