Membership Support Advisor- Nottingham Hub

David Lloyd Leisure Ltd.; Nottingham; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership

Food & drink discount 50%

Swimming discount

Tennis lessons discount

Personal training discount

Career development

Wagestream on-demand pay

Benefits suite access

Job summary

David Lloyd Leisure Ltd. in Nottingham is seeking a dedicated Member Support Advisor to join our Nottingham hub. You will handle member queries via Chat, Telephone and Email, delivering timely, accurate responses and outstanding service in a fully office-based role.

Ideal candidates have outbound calling experience, strong customer-service skills, and a drive to hit targets. You’ll thrive in a fast-paced environment, communicate clearly and contribute to our premium health and wellness community.

Qualifications

• Experience in outbound calling and handling customer queries.
• Previous call centre experience desirable.
• Exceptional customer service skills.
• Drive to hit targets in a fast-paced environment.

Responsibilities

• Handle member queries across Chat, Telephone and Email.
• Process queries promptly and engage with members to provide quality service.

Skills

Outbound calling

Customer queries handling

Customer service

Target-driven

Communication skills

Organizational skills

Job description

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Nottingham to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Nottingham David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. This role is located at our Nottingham membership hub. You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Our perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email.

You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Company culture

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Membership UK With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.