Membership Support Advisor

David Lloyd Clubs; Hatfield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Clubs in Nottingham is seeking a dedicated Member Support Advisor to join our premium health and wellness team. Based at our Nottingham hub, you will handle member queries across Chat, Telephone and Email, processing requests with accuracy and care while actively engaging members to deliver outstanding service.

The role is office-based with shift patterns around 9:00-17:00 or 10:00-18:00. You're expected to excel in a fast-paced environment and contribute to a welcoming,

Qualifications

• Experience in outbound calling and handling customer queries.
• Excellent customer service and communication skills.
• Able to work in a fast-paced, target-driven environment.
• Office-based role with commute to Nottingham hub.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Process membership queries accurately and promptly.
• Engage with members to deliver high-quality service.
• Work as part of a team at the Nottingham hub with defined hours.

Skills

Outbound calling

Customer queries

Call centre experience

Customer service

Targets

Communication

Organisation

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Nottingham to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Nottingham David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

*This role is located at our Nottingham membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About You

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!