Membership Services Advisor

Fitness First Ltd; Wigan; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free gym membership for yourself

Friend/family gym membership 50% off

Training & development

21 days holiday plus holidays on bank

Extra holidays for long service

Employee discounts

Dress-down Fridays

Free onsite parking

Job summary

Fitness First Ltd in the UK is seeking a Member Services Advisor for our busy contact centre. You will respond to queries, feedback, and complaints across multiple channels, delivering exceptional customer service to members and clubs.

You will thrive in a fast-paced environment, value attention to detail, and build strong relationships with colleagues across departments. The role includes full training and ongoing support with opportunities for progression.

Qualifications

• Customer service experience is essential.
• Excellent verbal and written communication.
• Proficient IT skills and computer literacy.
• Ability to work independently and in a team.

Responsibilities

• Respond to queries, feedback and complaints from members and clubs.
• Use strong customer service skills to help members achieve their goals and maintain memberships.
• Multi-channel communications and high attention to detail.

Skills

Customer service experience

Excellent communication

IT literate

Ability to work individually and as a

Job description

About The Role

Our contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels largely digitally based, within a customer centric working environment.

Within this role you will be responding to queries, feedback, and complaints, and using your exceptional customer service skills to help our members achieve their goals and continue their memberships.

About You

We are looking for a motivated & versatile individual able to take ownership of their role, working with fantastic attention to detail, a willingness to listen, and an ability to thrive in a fast-paced environment. Become part of this friendly and supportive team, whilst building strong working relationships with all other departments across the business.

Required skills:

• Customer service experience
• Excellent communication
• IT literate
• Ability to work individually and as part of a team

Desired skills:

• Experience in dealing with high volumes of emails
• Proactively striving to achieve a first call resolution wherever possible
• Problem-solving
• Multi-tasking

About Us

What do we offer you?

• Full training provided, plus continued daily support and progression opportunities
• Access to a wide range of additional training for your individual development
• Free gym membership for yourself to our network of clubs all over the UK
• 50% off a gym membership for a friend or family member
• 21 days holiday, plus bank holidays and your birthday off
• Extra days holidays for long service
• Employee discount scheme
• Dress down Fridays
• Free onsite parking

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