REGISTER YOUR INTEREST - Private Membership Manager

Ten Lifestyle Group; Oxford; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Access to lifestyle and travel networks

Hybrid/Remote working options

Paid time off for volunteering

Paid sabbatical after five years

Ten Loyalty Rewards program

Employee discounts on travel and entertainment

Job summary

Ten Lifestyle Group in Oxford is seeking a Private Membership Manager to join their elite team. This role involves building trusted relationships with high-profile members, delivering bespoke solutions across various services, and ensuring member satisfaction. The ideal candidate has at least 3 years of experience in luxury lifestyle management and exceptional communication skills. This position offers hybrid/remote working options and a competitive salary based on experience, along with benefits that promote diversity and inclusion.

Qualifications

• At least 3 years of experience in luxury lifestyle management.
• Strong understanding of UHNW expectations and demands.
• Confidence in communicating with UHNW clients.

Responsibilities

• Building deep, trusted relationships with high-profile members.
• Onboarding members to make them feel valued.
• Delivering bespoke solutions across travel, dining, and entertainment.

Skills

Luxury lifestyle management experience

Exceptional communication skills

Empathy and trust-building

CRM system experience

Problem-solving ability

Analytical approach

Job description

Private Membership Manager – Register Your Interest

At Ten Lifestyle Group, we are looking for exceptional talent to join our elite team of Personal Membership Managers – the driving force behind bespoke, world‑class member experiences.

What does the role involve?

• Building deep, trusted relationships with high‑profile members such as entrepreneurs, business leaders, and creative innovators.
• Onboarding members in a way that makes them feel truly understood and valued.
• Anticipating their needs and delivering bespoke solutions across travel, dining, entertainment, and more.
• Acting as a trusted partner and ambassador of Ten’s world‑class service.

Requirements

• At least 3 years of experience in luxury lifestyle management.
• A strong understanding of UHNW expectations and demands.
• Understanding of and experience using a CRM system.
• Exceptional verbal and written communication skills, combined with demonstrated problem‑solving ability.
• A deep sense of empathy and ability to connect with members quickly, building trust.
• Confidence in communicating with UHNW clients.
• A ‘can do, will do' mindset, willing to get whatever is needed done.
• A high sense of ownership in everything you do, taking responsibility.
• Confidence in delegating efficiently, and understanding the importance of following up internally and externally.
• Proven track record of building trust with members.
• Incredible ability to drive noticeably high member satisfaction.
• Analytical in approach, with a commercial understanding to service delivery.

Benefits

• A competitive salary depending on experience.
• Access to a world of professional lifestyle and travel networks.
• Hybrid/Remote working. You can combine working from home and working from the office; fully remote options are available.
• Competitive paid time off package, including a paid day each year to volunteer for a cause that is important to you.
• One‑month paid sabbatical after every five years of service, without tapping into annual leave.
• Ten Loyalty Rewards program which includes bonuses and gifts.
• Remote working holidays – possibilities to travel and work anywhere in the world.
• Employee discounts on travel and entertainment.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.