Membership & Loyalty Sales Manager

Mad Swans; Farrington Gurney; On-site; GBP 35,000 - 60,000; Full time

Job summary

Mad Swans is seeking a Membership & Loyalty Sales Manager to lead the launch of its Topflight loyalty scheme. This full-time role involves driving sales to corporate clients and individual guests, achieving ambitious targets, and shaping the future of the brand. The ideal candidate will have a strong sales background, excellent relationship-building skills, and a passion for creating engaging experiences.

Benefits

Exciting commission scheme

Free Parking

Free Employee Meal whilst on shift

Wage Stream access

Employee Discounts

Reward & Recognition Initiatives

Team Social Activities

Mad Swans Water Bottle

Mad Swans Hoodie

Plant your own tree at Mad Swans

Qualifications

• Proven experience in sales management and loyalty schemes.
• Ability to achieve sales targets exceeding £1 million annually.
• Comfortable in a start-up environment.

Responsibilities

• Proactively sell the Mad Swans Topflight loyalty scheme.
• Achieve ambitious sales revenue targets.
• Manage relationships with corporate clients.

Skills

Sales Management

Relationship Building

Negotiation

Organisational Skills

Communication

Job description

Membership & Loyalty Sales Manager

"Sales leader, pickleball enthusiast"

Internally, this role will be known as Head of Topflight. Topflight is the name of our loyalty programme here at Mad Swans.

You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.

• Full Time – Permanent Contract
• £60,000/annum OTE (£35,000/annum Base Salary)
• Onsite Role
• Based at Mad Swans in the Mendips (Bristol)

Mad Swans is looking for a full-time Head of Topflight to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.

Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.

Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

This summer, we’re opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

What there is to it

The Head of Topflight will proactively sell credit bundles of our Mad Swans loyalty scheme called Topflight.

This is a brand-new role within the Mad Swans team which will be selling an exciting brand-new product to the market.

The primary target audience for this loyalty scheme and product is corporate businesses and in line with this, we have extremely ambitious plans and sales targets. This role will also drive individual sales, too.

The key duties and responsibilities of this role will include:

• Pro-actively sell the Mad Swans Topflight loyalty scheme and product to corporate businesses as well as individual guests
• Achieving an ambitious sales revenue target and budget
• Work closely with our Commercial Team to create an exciting and compelling deck in relation to the Mad Swans Topflight loyalty scheme and product
• Map out a sales process for our Mad Swans Loyalty scheme and product
• Identify who the right people are in each business before reaching out to them
• Approach each business, present Topflight and create excitement around this new product and offering unique to Mad Swans
• Create significant interest and multiple sales leads at pace
• Showcase Mad Swans to corporate businesses and follow up promptly with sales leads and enquiries
• Convert enquiries and sales leads to confirmed sales
• Upsell sales and credit bundles where possible
• Relationship management to secure further and ongoing sales
• Attend relevant conferences and exhibitions in order to showcase both Mad Swans and Topflight and to create new sales leads
• Drive further and future sales with corporate businesses
• Update and maintain the CRM system
• Monthly reporting and reconciliation
• Liaising with the Finance Team to ensure payments are received in a timely manner
• Internal and external client/customer entertainment, including events and taster sessions onsite to drive interest and excitement for our brand

This is a full-time permanent position and will predominantly work Monday to Friday. The OTE for this role is £60,000/annum and the base salary for this role is £35,000/annum.

Location – this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Working Hours – the working hours will generally be core office hours, however, occasional evenings and weekend work maybe required at times.

Working Days – this role will predominantly work Monday to Friday.

Who we’re looking for

We are looking for a Head of Topflight who is:

• A proven and experienced sales manager, including membership and loyalty schemes
• Experienced in terms of delivering a sales target and budget in excess of £1 million/annum
• Results driven and driven to achieve ambitious sales revenue targets
• Excited about launching and actively selling a new membership and loyalty scheme
• Able to present a new product and loyalty scheme to the market very quickly
• Comfortable working in a “start-up” business and environment
• Highly successful at opening doors, engaging with potential corporate customers and creating strong sales leads
• Excellent at establishing strong relationships with potential corporate customers
• Efficient at following up with potential corporate customers
• An excellent communicator and negotiator
• Strong organisational skills and able to multi-task
• Confident, outgoing and well-presented
• Happy to be hands-on in a standalone sales role
• Self-driven and highly motivated
• Happy and able to work both independently and as part of a team
• Proactive, positive and resilient by nature
• Solutions driven
• Comfortable working in a very fast paced environment

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

• Exciting and attractive commission scheme
• Free Parking
• Free Employee Meal whilst on shift
• Wage Stream – access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well-being Activities & Events
• Employee Referral Scheme Bonus
• Mad Swans Water Bottle
• Mad Swans Hoodie
• Plant your own tree at Mad Swans

How to Apply

If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.

Recruitment Agencies

We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.