Senior Inclusion and Diversity Consultant / Account Manager

TN United Kingdom; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading organization in the UK is seeking a Senior Inclusion and Diversity Consultant / Account Manager to strengthen member relationships and drive business growth. This role offers the opportunity to manage diverse portfolios, promote inclusion services, and contribute to innovative projects in a supportive environment. Candidates should have proven experience in inclusion and diversity, strong account management skills, and the ability to build lasting relationships.

Benefits

Annual Leave

Birthday Off

Volunteering Day

Pension

Flexible Working

Bonus

Enhanced Sick Leave

Maternity Leave

Paternity Leave

Transitioning Leave

Qualifications

• Extensive inclusion and diversity experience in a commercial setting.
• Strong account management skills with a track record of achieving targets.

Responsibilities

• Manage diverse member portfolios and respond to queries.
• Drive retention and revenue through renewals and promoting services.
• Contribute insights and stay abreast of trends in inclusion and diversity.

Skills

Account Management

Communication

Organizational Skills

Project Management

Tools

CRM Systems

Job description

Social network you want to login/join with:

Senior Inclusion and Diversity Consultant / Account Manager, gb

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Client:

Inclusive Employers

Location:

gb, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

11bfb0e32e57

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Senior Inclusion and Diversity Consultant / Account Manager - Members Desk

Thank you for considering a role with us at Inclusive Employers. Here are some key points:

• Base: Remote / Hybrid (London, Leeds, or Manchester; candidates should reside near these locations)
• Work pattern: Full-Time, with flexible options
• Inclusion commitment: Disability Confident Employer; guaranteed interview scheme for disabled applicants meeting minimum requirements
• You must be eligible to work in the UK.

We value diverse voices and backgrounds and encourage applications from all community sections. Even if unsure about your fit, apply — we want to hear from a broad cross-section of the community.

For alternative formats, contact: [emailprotected].

About Inclusive Employers

We support employers in building inclusive workplaces, designing training, and delivering consultancy. We partner with members to share best practices and promote innovation. Learn more at: www.inclusiveemployers.co.uk.

Role Overview

This role focuses on strengthening member relationships through high satisfaction, retention, and engagement. The Account Manager will identify opportunities to upsell and cross-sell our services, providing tailored inclusion and diversity support to deepen relationships and foster growth.

Key Responsibilities

• Member Support: Manage diverse member portfolios, respond to queries, offer advice, review policies, and share best practices.
• Relationship Building: Develop trust-based relationships, understand client needs, and act as a valued advisor.
• Renewals & Upselling: Drive retention and revenue through renewals and promoting relevant services.
• Business Growth: Identify opportunities to expand membership and enhance our inclusion offerings.
• Performance Metrics: Meet targets related to retention, satisfaction, and revenue.
• Thought Leadership: Contribute insights, share innovative ideas, and stay abreast of trends in inclusion and diversity.

As a growing organization, there are opportunities to shape and develop this role further. We invest in staff development through courses, external opportunities, and internal CPD sessions.

Why Work With Us

Our employees value:

• Autonomy, creativity, and a high-trust culture supporting flexible working
• Supportive team environment where opinions are valued
• Recognition of skills and knowledge, with less internal politics
• Challenging, fast-paced environment with learning opportunities
• Strong relationships with members and visibility within the organization
• Variety of projects and areas of expertise

The Work

• Deliver innovative projects and shape your role
• Engage in meaningful inclusion work aligned with personal passions

Candidate Requirements

We seek a motivated individual with proven experience in inclusion and diversity within a commercial setting, strong account management skills, and the ability to build relationships. Essential criteria include:

• Extensive inclusion and diversity experience (in-house or consultancy)
• Knowledge of inclusion issues and facilitation skills
• Account management and sales experience, with a track record of achieving targets
• Excellent communication, organizational, and commercial awareness
• Experience with data, KPIs, CRM systems (preferably HubSpot), and understanding of the Equality Act 2010
• Project management skills and an inclusive approach

Application Process

Click apply, attach your CV, and answer the application questions. A cover letter is not required. Ensure your CV aligns with role requirements.

Deadline: Midnight Friday 16th May 2025

Interview Period: May/June 2025

• Benefits include annual leave, birthday off, volunteering day, pension, flexible working, bonus, enhanced sick leave, maternity/paternity/transitioning leave, and benefits platform.