Membership Growth & Retention Leader

Frasers Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Free gym membership

20% discount on brands

Bonus Scheme eligibility

Monthly awards

Training and funded qualifications

Job summary

Join Frasers Group as a Sales & Retention Manager, where you will drive membership growth while maximizing retention. In this full-time leadership role, you will lead sales initiatives and support your team to ensure a seamless member journey.

Your responsibilities include advocating the FUNDAMENTALS sales process, monitoring KPIs, and building local business partnerships. A passion for health and fitness, strong sales focus, and excellent communication skills are essential to succeed.

Qualifications

• Passionate about health, fitness, and wellness.
• A proven leader with the ability to inspire and coach a team.
• Strong sales and retention focus with a results-driven mindset.
• Excellent communication and interpersonal skills.
• Positive, solutions-focused, and resilient under pressure.
• Flexible to work evenings, weekends, and Bank Holidays.

Responsibilities

• Drive membership growth and maximize retention.
• Advocate and deliver the FUNDAMENTALS sales process.
• Monitor dashboards and KPIs for insights.
• Implement creative lead-generation strategies.
• Support operational tasks including health & safety.

Skills

Leadership

Sales focus

Communication

Coaching

Interpersonal skills

Education

Level 3 & 5 in Management & Leadership

Job description

Join Frasers Group as a Sales & Retention Manager, where you will drive membership growth while maximizing retention. In this full-time leadership role, you will lead sales initiatives and support your team to ensure a seamless member journey.

Your responsibilities include advocating the FUNDAMENTALS sales process, monitoring KPIs, and building local business partnerships. A passion for health and fitness, strong sales focus, and excellent communication skills are essential to succeed.